At a Glance
- Tasks: Lead the customer experience and drive exceptional service in a fast-paced retail environment.
- Company: Join Zara, a global fashion leader with a vibrant store culture.
- Benefits: Fast career development, dynamic work environment, and opportunities to grow your leadership skills.
- Other info: No two days are the same in this exciting role!
- Why this job: Make a real impact on customer journeys and develop your team in a high-energy setting.
- Qualifications: Experience in retail management and strong customer service leadership skills.
The predicted salary is between 25000 - 31200 £ per year.
Full-time | Full flexibility required (including evenings & weekends)
At Zara, our stores are fast‑paced, high-energy environments where customer experience is everything. We’re looking for Managers – Customer Experience to lead our service culture on the shop floor and drive exceptional customer journeys across every touchpoint.
What you’ll do
- Lead the customer experience in store
- Own the end-to-end customer journey, from fitting rooms to checkouts
- Drive speed of service, queue management and overall flow during peak trading
- Ensure the team delivers strong product knowledge and confident styling support
- Support omnichannel services
- Ensure a seamless experience between online and in-store services
- Keep the team up to date with digital processes and service updates
- Improve how service areas operate to support customer flow
- Lead and develop your team
- Coach and develop a team of Customer Experts on the shop floor
- Set clear expectations and lead by example during busy trading periods
- Support training, onboarding and ongoing development
- Handle service recovery
- Manage customer queries and complaints with confidence
- Take ownership of solutions and turn challenges into positive experiences
- Drive daily operations and standards
- Support store routines, compliance and operational processes
- Ensure cash desk and security procedures are followed
- Maintain safe, organised and efficient working environments
What we’re looking for
- Experience in a retail management or assistant manager role
- Strong background in customer service leadership
- Confidence handling complaints and resolving issues
- Proven ability to coach teams on the shop floor
- Experience working in high-volume, fast-paced environments
- Strong organisation and ability to prioritise under pressure
The kind of leader you are
- Clear and confident communicator
- People-focused, supportive and motivating
- Calm under pressure and solutions-driven
- Strong attention to detail with a proactive mindset
Why join Zara?
- Be part of a global fashion leader with fast-paced career development
- Work in a dynamic environment where no two days are the same
- Grow your leadership skills in a high-volume retail setting
Customer Service Manager in London employer: ZARA
Inditex is an exceptional employer that prioritises teamwork, respect, and sustainability, making it a fantastic place for individuals seeking to thrive in the fast-paced fashion retail environment. With a strong focus on employee growth, you will receive hands-on training and support, allowing you to develop your skills while contributing to a vibrant store atmosphere. Located in Liverpool, this role offers the chance to be part of a globally recognised brand, where your contributions directly impact customer satisfaction and the overall success of the team.
