Store Director in Birkenhead

Exciting New Opportunity in our Zara Liverpool Store as we are currently hiring for a Store Director on a fixed term basis covering maternity.

Key Responsibilities

• COMMERCIAL STRATEGY: To drive marketing initiatives and store’s sales performance based on the analysis and actions of the commercial reports and visual layout. To be well informed about current industry trends analysing the competitors market in order to maximise profitability for the store. Overlook managers in controlling and managing stock, product rotation, orders and returns to warehouse alongside the product manager in Spain. Manage and maintain good working relationships and communication with product departments in the central office in Spain.
• STORE OPERATIONS: Maximise store profits by the utilization of the company’s internal tools and platforms provided. Control of uniform costs, reporting procedures and company compliance. To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable. Reporting of store maintenance issues to be communicated to general services department following the company guidelines to maintain a strong brand image.
• HR PROCESSES: To ensure processes for reporting working hours are followed timely and accurately with corrections being maintained in line with company expectation. To produce strategies to control overtime ratio based on analysis and understanding of store activity and expectations. Forecasting recruitment needs for the store throughout the year ensuring the authorisation procedures and fair selection process has been followed. To overlook the budget of hours managed in the store effectively respecting the company shift pattern and work life balance project. To initiate ideas and contribute to all Brand projects to improve performance. To overlook case management with the HR Advisor, identifying and communicating high risk cases to the HR Manager/ER department. Ensure the store is compliant with all company initiatives and lead by example to perpetuate the Zara UK culture.
• TRAINING AND DEVELOPMENT: To actively identify members of your team with development potential and build a continuous internal succession plan. To develop the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progression. To overlook that inductions and trainings are carried out for all new starters and current employees inside the store following the company guidelines. To deliver constructive feedback in a positive and honest manner, using specific examples in regards to the employee performance, setting achievable goals to support the employees’ development.
• CUSTOMER SERVICE: To ensure a high level of customer service standards are consistently attained in the store throughout all departments.
• HEALTH AND SAFETY: To overlook that good housekeeping is maintained throughout all areas in the store and procedures in reporting maintenance issues to general services are being followed. Comply with the Company Health & Safety Policy.

Experience and Qualifications:

• Area Manager experience (desirable)
• Experience in managing a similar retail operation within a fast paced environment
• Proven track record of commercial achievements.
• Team management experience in maximizing profitability and driving sales.
• Proven record in coaching and developing people to improve performance. Fashion/textile design qualification is highly desirable but not essential.
• Basic knowledge and understanding of UK Employment Law.

Skills and Attitudes:

• Ability to motivate people, instil accountability and achieve results.
• Forward planning skills and strategic thinking.
• Passionate about fashion, fabrics and company product.
• Strong leadership qualities with ability to set goals and establish performance standards.
• Identifies problems, reacts accordingly with initiative and problem solving.
• Strong interpersonal skills with ability to manage conflict and positively influence others.
• Excellent communication skills.
• High levels of Numeracy Skills.

About us: Inditex is one of the largest fashion distribution groups in the world, with seven commercial brands: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe. We are what you wear to work, what you decide to decorate your life with, what you choose for that special occasion. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are the daily motivation for the more than 174,000 individuals who make up the Inditex group.

How we imagine you: We are seeking passionate people with attention to detail that are looking for a challenging yet rewarding career in fashion. You should have a track record of commerciality, people management and an understanding of customer service. You should be able to work in a fast-paced environment and be able to multi-task between your key responsibilities.

What we expect from you: Our General managers are accountable for the day to day running of the store whilst balancing the goals of the Company. Some of your main responsibilities will be:

• Monitor and improve sales performance and productivity.
• Overview all operational and administrative tasks.
• Motivate, encourage and inspire your team.
• Analyse data to create the best strategy for your store.
• Be an ambassador for our companies sustainability project.

What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands, company pension scheme, holidays allowance of 28 days and ‘More for less’ benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programmes where you will find opportunities to grow, e-learning and training programmes - we never stop learning!, social projects to get involved and contribute to a better society, and much more! We are committed to ensuring that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long term conditions.