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- Tasks: Support the Store Manager in operations, customer care, and team training.
- Company: Join ZARA HOME, a leading brand in home fashion and decor.
- Benefits: Enjoy a 25% discount, pension scheme, 28 days holiday, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Experience in retail management and a passion for driving sales is essential.
- Other info: This is a 1-year fixed term contract with opportunities for internal promotion.
The predicted salary is between 28800 - 43200 £ per year.
Exciting new opportunity with ZARA HOME!! We are looking for an Assistant Manager for our flagship High Street Kensington store!! (1-year fixed term contract).
Mission
To support the Store Manager in store operations, product and people management with a full focus on customer care and on achieving company objectives.
Tasks
CUSTOMER
- Has a full Customer Care focus, overseeing team training to ensure Customer Care standards are always high to build customer loyalty.
- Resolves possible conflicts with customers, always prioritizing customer satisfaction.
PROCESSES
- Ensure the stockroom is efficiently organised.
PRODUCT
- Help boost store sales and performance.
- Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.
- Analyse and cross-check data with their store profile and sales.
- Monitor sales by ambience, tables and furniture to get the most out of the store’s strategic sections.
- Ensure that Visual Merchandising reflects current trends and guarantee that the Visual team’s standards are met in the store and enhances bestsellers.
- Know what new products have arrived, which will arrive in the next delivery, and make decisions about the product in-store based on that information.
- Support the Store Manager ensuring all Health and Safety processes are complied with.
- Ensure that cleanliness and tidiness protocols are always followed in the store.
- Perform the Store Manager\’s duties in their absence.
Experience and Qualifications
• Good knowledge of the Company, the brand and the store they are applying for
• Experience managing a fast-paced retail operation
• Knows how to drive sales and can provide examples
• Good team management experience
Skills and Attitudes
• Forward planning skills
• Commercial awareness
• Numerate and Articulate
• Strong organisational and time management skills
• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
• Flexibility and problem solving ability
• Has initiative to identify problems and opportunities to be proactive
• Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
• Excellent communication (both verbal and written) and interpersonal skills
What we offer :
In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands, company pension scheme, holidays allowance of 28 days and ‘More for less’ benefit package where you can find a wide range of discounts.
Our internal talent is our greatest asset and we are proud of offering internal promotion programmes where you will find opportunities to grow, e-learning and training programmes – we never stop learning!, social projects to get involved and contribute to a better society, and much more!
We are committed to ensuring that our recruitment processes are barrier free and as inclusive as possible to everyone .This includes making adjustments for people with disability or long term conditions
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Assistant Manager employer: ZARA HOME
Contact Detail:
ZARA HOME Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with ZARA HOME's brand values and product range. Understanding their mission and customer care focus will help you align your responses during interviews and demonstrate your commitment to the brand.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to drive sales and manage a team effectively. Highlight specific situations where you resolved customer conflicts or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 3
Brush up on your analytical skills, particularly in relation to sales data and stock management. Being able to discuss how you've used data to make informed decisions in past roles will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational and time management skills by preparing a plan for how you would approach the first few weeks in the role. This proactive approach will demonstrate your initiative and readiness to take on the responsibilities of an Assistant Manager.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Manager position at ZARA HOME. Tailor your application to highlight relevant experiences that align with customer care, team management, and sales performance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing fast-paced retail operations. Provide specific examples of how you've driven sales and managed teams effectively in previous roles.
Showcase Your Skills: Make sure to showcase your organisational, time management, and problem-solving skills in your application. Use clear examples to demonstrate how you've successfully handled pressure and made timely decisions in challenging situations.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your understanding of ZARA HOME's brand and values. Discuss your passion for customer care and how you can contribute to achieving the company's objectives while enhancing customer loyalty.
How to prepare for a job interview at ZARA HOME
✨Know Your Brand
Before the interview, make sure you have a solid understanding of ZARA HOME and its values. Familiarise yourself with their product range and recent trends in home decor. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Highlight your ability to motivate others and drive sales.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you analyse sales data and make decisions based on that information. Think of specific instances where your analytical skills helped boost sales or improve store performance. This will show your potential employer that you're not just a people person but also a numbers-driven manager.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to think on your feet or adapt quickly to changing circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
