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- Tasks: Lead and motivate your team while ensuring excellent customer service during your shift.
- Company: Zapp is revolutionising convenience retail in London with cutting-edge technology and rapid delivery.
- Benefits: Enjoy a competitive salary of ÂŁ33,000 plus potential overtime and flexible shift options.
- Why this job: Join a dynamic team focused on growth and innovation in the retail sector.
- Qualifications: Previous experience in managing teams in fast-paced environments is essential.
- Other info: Be part of a company that partners with top brands to deliver quality products 24/7.
The predicted salary is between 19800 - 46200 ÂŁ per year.
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London, ÂŁ33,000 per annum + Potential Overtime
About Zapp:
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
J ob Purpose:
- Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
- To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
Main Accountabilities and Responsibilities:
- Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
- Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates
- Owning stock management – from inbounding and putaway to cycle counting
- Provide end of shift reports to the next incoming Shift Manager
- Check staff resourcing ahead of time and resolve any issues.
- Ensure correct attendance management procedures are followed when issues arise
- Practising Health & Safety as a maximal priority
- Manage and report on performance during the shift – including escalation of issues
- Liaise with the Store Operations Manager regularly to discuss performance improvements
Skills, Experience and Attributes:
- Previous experience managing front line operations teams whilst meeting demanding performance standards
- Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
- Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
- The ability to confidently and independently lead shifts
- Strong problem-solving and organisational skills
- Flexibility to be available for morning, daytime and night-time shifts
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Other
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
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Shift Supervisor employer: Zapp
Contact Detail:
Zapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Familiarise yourself with Zapp's mission and values. Understanding their vision to disrupt the convenience retail market will help you align your answers during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated teams and achieved performance targets, as this is crucial for a Shift Supervisor position.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've successfully resolved issues in fast-paced environments, as this will showcase your ability to handle challenges effectively.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various shifts, showing that you're open to different schedules can make you a more attractive candidate for the position.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing front line operations, particularly in food, retail, or hospitality environments. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of Zapp's mission. Mention how your previous experiences align with the responsibilities of a Shift Supervisor and how you can contribute to the team's success.
Highlight Key Skills: Emphasise your strong communication, problem-solving, and organisational skills in both your CV and cover letter. Provide examples of how you've successfully managed performance and resolved issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Zapp
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully motivated and guided a team, especially in high-pressure situations.
✨Understand the Business Model
Familiarise yourself with Zapp's business model and their approach to convenience retail. Being able to discuss how their customer-centric technology works will show your genuine interest in the company and its goals.
✨Prepare for Performance Metrics
Since the role involves managing SLAs and KPIs, be ready to discuss how you've met or exceeded performance standards in previous roles. Bring specific examples of how you managed stock, customer orders, and team performance.
✨Emphasise Problem-Solving Skills
Highlight your problem-solving abilities during the interview. Think of scenarios where you had to resolve issues quickly and effectively, particularly in a retail or operational environment, and be prepared to share these stories.