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- Tasks: Lead and motivate your team to deliver exceptional customer experiences.
- Company: Join Zapp, a game-changer in the convenience retail market.
- Benefits: Competitive salary, potential overtime, and a dynamic work environment.
- Other info: Flexible shifts available with opportunities for growth.
- Why this job: Be part of a fast-paced team making a real impact in retail.
- Qualifications: Experience in managing teams and a passion for leadership.
The predicted salary is between 33000 - 33000 £ per year.
Zapp is a premium convenience retail platform based in London, founded in 2020 with the vision to disrupt the convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Location: London, England, United Kingdom
Salary: £33,000 per annum + potential overtime
Job Purpose: Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and are a key driver of Zapp’s growth. To be successful in this role, you will need a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
Main Accountabilities And Responsibilities:
- Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team.
- Ensure customer orders are correctly prepared whilst being aware of the SLAs and KPIs the store operates.
- Own stock management - from inbounding and putaway to cycle counting.
- Provide end of shift reports to the next incoming Shift Manager.
- Check staff resourcing ahead of time and resolve any issues.
- Ensure correct attendance management procedures are followed when issues arise.
- Practice Health & Safety as a high priority.
- Manage and report on performance during the shift - including escalation of issues.
- Liaise with the Store Operations Manager regularly to discuss performance improvements.
Skills, Experience And Attributes:
- Previous experience managing front line operations teams while meeting demanding performance standards.
- Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
- Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success.
- The ability to confidently and independently lead shifts.
- Strong problem-solving and organisational skills.
- Flexibility to be available for morning, daytime and night-time shifts.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing Retail
Shift Supervisor employer: Zapp
Contact Detail:
Zapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. Let them know you're on the lookout for a Shift Supervisor role at Zapp. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've motivated a team or solved problems under pressure. Zapp values strong communication, so practice articulating your experiences clearly and confidently.
✨Tip Number 3
Show your passion for customer experience! During interviews, share how you've gone above and beyond to ensure customer satisfaction in previous roles. Zapp is all about creating exceptional experiences, so let that shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Zapp team. Get your application in and let's make it happen!
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for motivating people and creating exceptional customer experiences shine through. We want to see how you can bring that energy to the Shift Supervisor role at Zapp!
Tailor Your Experience: Make sure to highlight any relevant experience in managing teams or working in fast-paced environments like retail or hospitality. We’re looking for those strong leadership skills, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zapp
✨Know Your Stuff
Before the interview, make sure you understand Zapp's mission and values. Familiarise yourself with their customer-centric approach and how they disrupt the convenience retail market. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to motivate and guide your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to inspire others and achieve great results, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving and organisational skills. Think of specific situations where you had to manage stock, handle performance issues, or ensure health and safety protocols were followed. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the store currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.