Shift Supervisor

Job Purpose:

• Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
• To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.

Main Accountabilities and Responsibilities:

• Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team.
• Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates.
• Own stock management – from inbounding and putaway to cycle counting.
• Provide end of shift reports to the next incoming Shift Manager.
• Check staff resourcing ahead of time and resolve any issues.
• Ensure correct attendance management procedures are followed when issues arise.
• Practice Health & Safety as a maximal priority.
• Manage and report on performance during the shift – including escalation of issues.
• Liaise with the Store Operations Manager regularly to discuss performance improvements.

Skills, Experience and Attributes:

• Previous experience managing front line operations teams whilst meeting demanding performance standards.
• Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
• Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success.
• The ability to confidently and independently lead shifts.
• Strong problem-solving and organisational skills.
• Flexibility to be available for morning, daytime and nighttime shifts.

About Zapp:

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

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