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For Companies At a Glance
- Tasks: Lead and motivate your team while ensuring excellent customer service during your shift.
- Company: Zapp is London's top premium convenience retail platform, delivering products in minutes.
- Benefits: Enjoy a competitive salary of £33,000 plus potential overtime opportunities.
- Why this job: Join a fast-growing company that values innovation and customer experience.
- Qualifications: Previous management experience in retail or similar environments is essential.
- Other info: Flexible shift options available, including mornings, days, and nights.
The predicted salary is between 26400 - 39600 £ per year.
Overview
Zapp is a premium convenience retail platform based in London. We were founded in 2020 with the vision to disrupt the convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Role: Shift Supervisor
Location: London, England, United Kingdom
Salary: £33,000 per annum + potential overtime
Job Purpose
- Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and are a key driver of Zapp’s growth.
- To be successful in this role, you will need a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
Main Accountabilities And Responsibilities
- Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
- Ensure customer orders are correctly prepared whilst being aware of the SLAs and KPIs the store operates
- Own stock management – from inbounding and putaway to cycle counting
- Provide end of shift reports to the next incoming Shift Manager
- Check staff resourcing ahead of time and resolve any issues
- Ensure correct attendance management procedures are followed when issues arise
- Practice Health & Safety as a high priority
- Manage and report on performance during the shift – including escalation of issues
- Liaise with the Store Operations Manager regularly to discuss performance improvements
Skills, Experience And Attributes
- Previous experience managing front line operations teams while meeting demanding performance standards
- Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments)
- Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
- The ability to confidently and independently lead shifts
- Strong problem-solving and organisational skills
- Flexibility to be available for morning, daytime and night-time shifts
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Retail
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Shift Supervisor employer: Zapp
Contact Detail:
Zapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Familiarise yourself with Zapp's mission and values. Understanding their vision to disrupt the convenience retail market will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated teams and achieved performance targets, as this is crucial for a Shift Supervisor position.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've successfully resolved issues in fast-paced environments, as this will showcase your ability to handle challenges effectively.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various shifts, showing that you're open to different schedules can make you a more attractive candidate for Zapp.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and operations, especially in retail or similar environments. Use specific examples that demonstrate your leadership skills and ability to meet performance standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for motivating teams and creating exceptional customer experiences. Mention how your previous experiences align with Zapp's mission and values, and why you are excited about the opportunity.
Highlight Key Skills: Emphasise your strong communication, problem-solving, and organisational skills in both your CV and cover letter. These are crucial for the Shift Supervisor role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a supervisory role.
How to prepare for a job interview at Zapp
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've motivated and inspired teams in previous roles. Highlight specific situations where your leadership made a difference.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to retail operations. During the interview, discuss how you have successfully managed these metrics in past positions and how you plan to do so at Zapp.
✨Emphasise Problem-Solving Skills
Be ready to discuss challenges you've faced in previous roles and how you resolved them. Zapp values problem-solving abilities, so provide concrete examples that showcase your organisational skills and ability to think on your feet.
✨Demonstrate Customer-Centric Thinking
Zapp is all about creating exceptional customer experiences. Prepare to talk about how you've prioritised customer satisfaction in your past roles. Share specific instances where you went above and beyond to meet customer needs.
