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- Tasks: Lead design projects for our app and internal tools, creating seamless user experiences.
- Company: Join Zapp, London's top premium convenience retail platform, disrupting the market since 2020.
- Benefits: Competitive salary, equity, 25 days leave, private health insurance, and generous parental leave.
- Why this job: Shape the future of fast, premium retail with your design expertise and creativity.
- Qualifications: 5+ years in UI/UX/Product design with a strong portfolio and user research skills.
- Other info: Collaborative startup environment with opportunities for rapid growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Battersea, London (Onsite, 4 days/week)
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
About The Role
We’re looking for a Senior Product Designer who thrives at the intersection of usability and design strategy. You will lead design projects for both our customer-facing app and internal tools used by our operations and commercial teams, ensuring seamless and scalable experiences across the board. You’ll work closely with the company’s Founder to continue our mission to build the most loved on-demand delivery experience in the world. You’ll thrive here if you’re driven by deep user empathy, passionate about thoughtful design, and able to move fast without compromising craft or clarity.
Responsibilities
- Lead product design efforts for our mobile app and internal operations/commercial tools.
- Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions.
- Communicate design concepts and research findings effectively.
- Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity.
- Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff.
- Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting our Distribution and Fulfilment Centres to understand real-world needs.
- Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching in a bustling fulfilment centre - and dispatching across different environments (handhelds, desktops).
- Contribute to and help evolve our design system—standardising a component library, establishing design processes, and improving documentation for consistency and scalability.
Ideal candidate profile:
Requirements
- 5+ years of UI/UX/Product design experience across consumer-facing apps and complex internal tools, ideally in logistics, retail/e-commerce, or on-demand services.
- Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design.
- Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions.
- Passion and love for what we do with world-class commitment to every single detail.
- Proficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms.
- Interest in using AI to optimize workflows.
- Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration.
- Excellent communication, collaboration, and problem-solving skills.
Benefits
- Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.
- Competitive salary & equity package.
- 25 days of annual leave plus bank holidays.
- Private Health Insurance.
- Extended sick pay and maternity/paternity leave pay.
Senior Product Designer employer: Zapp
Contact Detail:
Zapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend design meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that not only highlights your best work but also tells the story behind each project. Make sure to include user research and design processes to showcase your thoughtfulness and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by practicing common design questions and scenarios. Think about how you would approach real-world problems at Zapp, and be ready to discuss your design process and decisions in detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission to revolutionise convenience retail.
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Show Off Your Portfolio: Make sure to include a strong portfolio that highlights your end-to-end design process. We want to see your problem-solving skills and how you’ve tackled real-world challenges in your previous projects.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with our mission at Zapp. We love seeing candidates who are genuinely excited about what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that communicate your thoughts effectively. Remember, clarity is key in design too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zapp
✨Know Your Design Process
Make sure you can clearly articulate your end-to-end design process. Be ready to discuss how you've tackled user problems in the past, especially in complex environments like logistics or retail. This will show that you understand the nuances of product design and can apply your skills effectively.
✨Showcase Your Portfolio
Bring a strong portfolio that highlights your best work, particularly projects that demonstrate your ability to balance usability and visual clarity. Be prepared to walk through your designs, explaining your thought process and the impact your work had on user experience.
✨Emphasise User Research Skills
Zapp values deep user empathy, so be ready to discuss your experience with user research and usability testing. Share specific examples of how you've gathered insights and applied them to create thoughtful design solutions that meet real-world needs.
✨Familiarity with Tools and Trends
Since you'll be using Figma and possibly AI tools, make sure you're up to speed with these technologies. Discuss any relevant experience you have with them and how they can enhance your design workflow. Showing that you're adaptable and keen to leverage new tools will impress the interviewers.