Zapp is seeking a Senior CRM Manager to build CRM as a strategic function in London. You will own the end-to-end customer lifecycle across all segments (free and subscription) and drive retention, frequency and customer value, with prospects to expand into personalisation and loyalty.
You will lead the CRM function, partner with Zapp+, Product and Data, and defend commercial trade-offs with a data-driven mindset. Expect a high-impact role in a fast-growing premium retail platform.
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Senior CRM Strategy & Loyalty Leader employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of Nine Elms, London, where innovation and growth are at the forefront. With a strong focus on employee development, competitive benefits including private health insurance and generous leave policies, Zapp fosters a culture of collaboration and high performance, making it an ideal place for those looking to make a significant impact in the convenience retail sector.
