At a Glance
- Tasks: Lead and optimise operations in a fast-paced fulfilment environment.
- Company: Join Zapp, London's leading premium convenience retail platform.
- Benefits: Enjoy competitive salary, private health insurance, and generous annual leave.
- Other info: Dynamic work culture with opportunities for professional growth.
- Why this job: Make a real impact in a rapidly growing company with innovative projects.
- Qualifications: 5+ years in retail operations and experience managing large teams.
The predicted salary is between 40500 - 49500 £ per year.
Senior Central Operations Manager Location: Nine Elms, Full Time
We are seeking a dynamic and experienced Senior Operations Manager to join our exciting, fast-growing team at Zapp.
The role is pivotal in supporting our rapid expansion and scaling of operations, managing day-to-day fulfilment centre and central operations, implementing robust processes to optimise customer order fulfilment, minimise stock waste and loss, protect our assets, and foster effective collaboration among fulfilment centre teams, central functions, and external delivery/logistics partners as we continue to grow.
Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Responsibilities
- Fulfilment Centre/Central Operations Lead and manage a team of 5 managers, each overseeing their own site, alongside a wider team of 100+ associates and shift supervisors across multiple locations, to drive operational excellence and performance targets in a rapidly growing environment.
- Develop and implement strategies to optimise fulfilment centre operations, improve efficiency, and reduce costs.
- Oversee inventory management processes, including cycle counting, first-in, first-out (FIFO), and inventory control to minimise waste & shrink.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Provide training, coaching, and support to fulfilment centre managers, supervisors and associates to enhance their skills and performance and raise the quality of leadership.
- Foster a positive work environment that promotes teamwork, accountability, and a customer-centric culture.
- Lead recruitment activity to continuously identify and grow the fulfilment centre and central operations team at Zapp and raise the hiring standard.
- Operational Performance & Standards
- Own the quality and customer experience agenda across all fulfilment centres, continuously evaluating processes and driving improvements that streamline operations, reduce defects, and raise the bar on the customer experience.
- Champion a culture of continuous improvement, ensuring lessons learned from incidents and audits translate into lasting process change.
- Drive operational performance through key customer experience metrics, loss prevention, and efficiency improvements within your fulfilment centres.
- Lead regular risk assessments and operational audits across fulfilment centres benchmarking performance against the highest quality, safety, and security standards.
- Ensure full compliance with all relevant regulations, licensing requirements, and industry standards across quality, health & safety, security, and loss prevention.
- Strategic Partnerships & Operational Initiatives
- Manage external delivery/logistics partners by establishing performance KPIs and cultivating relationships to ensure seamless operations.
- Lead expansion and innovative projects, including new site openings, vendor onboarding, and budget management to deliver strategic growth initiatives on time and within scope.
Qualifications
- 5+ years of work experience in retail, grocery, hospitality and related operations.
- Experience in managing large teams in a fast-paced environment.
- In-depth understanding of retail operations, loss prevention strategies, security protocols, health and safety standards and industry regulations (preferably in retail or logistics).
- Strong analytical and problem-solving skills.
- Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel and Google Analytics.
- Excellent written and verbal communication skills.
- Proficiency in AI tooling (e. g., Claude) to optimise operational tasks and processes.
Benefits
- Competitive salary
- Zapp Credit for testing the Zapp service and experience
- Private Health Insurance (Bupa)
- 25 days annual leave, excluding UK Bank Holiday
- Lunch provided 4 days of a week at HQ
- #J-18808-Ljbffr
Senior Central Operations Manager at Zapp employer: Zapp
Zapp is an exceptional employer located in the vibrant area of Nine Elms, London, offering a dynamic work culture that prioritises high performance and leadership development. Employees benefit from a competitive salary, equity packages, and comprehensive health insurance, alongside generous leave policies that support work-life balance. With a strong focus on attracting and retaining top talent, Zapp provides ample opportunities for professional growth and a chance to make a meaningful impact within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Central Operations Manager at Zapp
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Central Operations Manager at Zapp at Zapp!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Zapp or be willing to refer you for that Senior Central Operations Manager at Zapp position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Zapp who’s on the lookout for their next Senior Central Operations Manager at Zapp star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Central Operations Manager at Zapp role at Zapp!
We think you need these skills to ace Senior Central Operations Manager at Zapp
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Zapp. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Zapp
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Zapp. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
