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For Companies At a Glance
- Tasks: Lead and optimise fulfilment centre operations while managing a dynamic team.
- Company: Zapp is London's top premium convenience retail platform, revolutionising the market since 2020.
- Benefits: Enjoy a vibrant work culture, competitive salary, and opportunities for professional growth.
- Why this job: Join a fast-paced environment where your impact on customer experience is immediate and significant.
- Qualifications: 5+ years in retail operations with strong analytical skills and team management experience required.
- Other info: This role is primarily on-site, blending HQ and fulfilment centre work.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic and experienced Senior Operations Manager to join our exciting team at Zapp. The role involves supporting day-to-day fulfilment centre and central operations, implementing robust processes to optimise customer order fulfilment, minimise stock waste and loss, protect our assets, and foster effective collaboration among fulfilment centre team and central functions, as well as external delivery/logistics partners.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Responsibilities:
- Lead and manage a team of fulfilment centre managers, supervisors and associates to achieve operational excellence and meet performance targets.
- Develop and implement strategies to optimise fulfilment centre operations, improve efficiency, and reduce costs.
- Oversee inventory management processes, including cycle counting, first-in, first-out (FIFO), and inventory control to minimise waste & shrink.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Ensure compliance with company policies, procedures, and standards for safety, security, and regulation.
- Provide training, coaching, and support to fulfilment centre managers, supervisors and associates to enhance their skills and performance.
- Foster a positive work environment that promotes teamwork, accountability, and a customer-centric culture.
- Continuously evaluate fulfilment centre processes and procedures to streamline operations and enhance the overall customer experience.
- Lead recruitment activity to continuously identify and grow the fulfilment centre and central operations team at Zapp.
- Develop and implement comprehensive strategies to prevent theft, fraud, and operational losses.
- Conduct regular audits to spot potential risks and vulnerabilities.
- Analyse internal data to identify trends and areas for improvement.
- Lead security incident investigations and provide detailed reports with preventive recommendations.
- Work with the IT and Product Team to integrate technological solutions for loss prevention.
- Collaborate with internal teams to enhance security in fulfilment centres, and protect products in transit between the distribution centre and fulfilment centres.
- Ensure compliance with regulations and industry standards in loss prevention and third-party logistics.
- Create and deliver training programs on loss prevention and security protocols for both internal and external stakeholders.
Third-Party Logistics Partner Liaison:
- Act as the main contact for external delivery/logistics partners.
- Cultivate strong relationships for operational efficiency.
- Establish, track and report KPIs to drive strong performance among delivery/logistics partners.
- Collaborate with internal teams to address partner-related issues and set performance targets.
- Manage refund claims and monitor their approval status.
Qualifications:
- 5+ years of work experience in retail operations.
- In-depth understanding of retail operations, loss prevention strategies, security protocols, and industry regulations (preferably in retail or logistics).
- Strong analytical and problem-solving skills.
- Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel and Google Analytics.
- Excellent written and verbal communication skills.
- Experience in managing large teams in a fast-paced environment.
- Experience in designing and delivering training programs.
Working Arrangement:
Location: 5 days on-site (a combination of HQ and fulfilment centres).
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
Senior Central Operations Manager employer: Zapp
Contact Detail:
Zapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Central Operations Manager
✨Tip Number 1
Familiarise yourself with Zapp's operations and their unique approach to convenience retail. Understanding their business model and how they differentiate themselves from competitors will help you articulate your fit for the role during discussions.
✨Tip Number 2
Network with current or former employees of Zapp on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised operations in previous roles. Highlighting your experience with inventory management and loss prevention strategies will demonstrate your capability to meet the demands of this position.
✨Tip Number 4
Stay updated on industry trends related to retail operations and logistics. Being knowledgeable about current challenges and innovations in the sector will allow you to contribute meaningfully to discussions and show your commitment to continuous improvement.
We think you need these skills to ace Senior Central Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations and team management. Use specific examples that demonstrate your ability to optimise fulfilment processes and improve efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Zapp's mission and how your skills align with their goals, particularly in loss prevention and operational excellence.
Highlight Relevant Skills: Emphasise your analytical and problem-solving skills, especially your experience with data analysis tools like Looker and Excel. Provide examples of how you've used these skills to drive performance improvements in previous roles.
Prepare for Potential Questions: Anticipate questions related to team management, operational challenges, and loss prevention strategies. Prepare concise and relevant examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at Zapp
✨Showcase Your Leadership Skills
As a Senior Central Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any strategies you've implemented that improved team performance or morale.
✨Demonstrate Analytical Prowess
This role requires strong analytical skills. Be ready to talk about your experience with data analysis and how you've used KPIs to drive operational improvements. Consider bringing specific examples of how your insights led to cost reductions or efficiency gains.
✨Understand Loss Prevention Strategies
Given the focus on loss prevention in this role, make sure you can discuss various strategies you've employed in previous positions. Be prepared to explain how you've tackled issues related to theft or fraud and the outcomes of those initiatives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them. This could include managing a crisis in the fulfilment centre or improving relationships with logistics partners.
