At a Glance
- Tasks: Lead a dynamic team to optimise operations and enhance customer experience in a fast-paced environment.
- Company: Join Zapp, London's leading premium convenience retail platform, disrupting the market since 2020.
- Benefits: Enjoy a competitive salary, private health insurance, and generous annual leave.
- Other info: Experience a vibrant workplace culture with opportunities for growth and development.
- Why this job: Make a real impact on operations while working with innovative technology and a passionate team.
- Qualifications: 5+ years in retail operations, strong leadership skills, and proficiency in data analysis.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a dynamic and experienced Senior Operations Manager to join our exciting, fast-growing team at Zapp.
The role is pivotal in supporting our rapid expansion and scaling of operations, managing day-to-day fulfilment centre and central operations, implementing robust processes to optimise customer order fulfilment, minimise stock waste and loss, protect our assets, and foster effective collaboration among fulfilment centre teams, central functions, and external delivery/logistics partners as we continue to grow.
Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Responsibilities
- Fulfilment Centre/Central Operations
- Lead and manage a team of 5 managers, each overseeing their own site, alongside a wider team of 100+ associates and shift supervisors across multiple locations, to drive operational excellence and performance targets in a rapidly growing environment.
- Develop and implement strategies to optimise fulfilment centre operations, improve efficiency, and reduce costs.
- Oversee inventory management processes, including cycle counting, first-in, first-out (FIFO), and inventory control to minimise waste & shrink.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Provide training, coaching, and support to fulfilment centre managers, supervisors and associates to enhance their skills and performance and raise the quality of leadership
- Foster a positive work environment that promotes teamwork, accountability, and a customer-centric culture.
- Lead recruitment activity to continuously identify and grow the fulfilment centre and central operations team at Zapp and raise the hiring standard.
- Operational Performance & Standards
- Own the quality and customer experience agenda across all fulfilment centres, continuously evaluating processes and driving improvements that streamline operations, reduce defects, and raise the bar on the customer experience.
- Champion a culture of continuous improvement, ensuring lessons learned from incidents and audits translate into lasting process change.
- Drive operational performance through key customer experience metrics, loss prevention, and efficiency improvements within your fulfilment centres.
- Lead regular risk assessments and operational audits across fulfilment centres benchmarking performance against the highest quality, safety, and security standards.
- Ensure full compliance with all relevant regulations, licensing requirements, and industry standards across quality, health & safety, security, and loss prevention.
- Strategic Partnerships & Operational Initiatives
- Manage external delivery/logistics partners by establishing performance KPIs and cultivating relationships to ensure seamless operations.
- Lead expansion and innovative projects, including new site openings, vendor onboarding, and budget management to deliver strategic growth initiatives on time and within scope.
Qualifications
- 5+ years of work experience in retail, grocery, hospitality and related operations.
- Experience in managing large teams in a fast-paced environment.
- In-depth understanding of retail operations, loss prevention strategies, security protocols, health and safety standards and industry regulations (preferably in retail or logistics).
- Strong analytical and problem-solving skills.
- Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel and Google Analytics.
- Excellent written and verbal communication skills.
- Proficiency in AI tooling (e. g., Claude) to optimise operational tasks and processes.
Benefits
- Competitive salary
- Zapp Credit for testing the Zapp service and experience
- Private Health Insurance (Bupa)
- 25 days annual leave, excluding UK Bank Holiday
- Lunch provided 4 days of a week at HQ
- #J-18808-Ljbffr
Senior Central Operations Manager employer: Zapp
Zapp is an exceptional employer located in the vibrant area of Nine Elms, London, offering a dynamic work culture that prioritises high performance and leadership development. Employees benefit from a competitive salary, equity packages, and comprehensive health insurance, alongside generous leave policies that support work-life balance. With a strong focus on attracting and retaining top talent, Zapp provides ample opportunities for professional growth and a chance to make a meaningful impact within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Central Operations Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zapp and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zapp!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zapp keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Central Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zapp:This is your chance to really connect with the team at Zapp. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zapp
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zapp.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zapp that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zapp. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
