At a Glance
- Tasks: Lead the Marketplaces business, driving growth and optimising performance.
- Company: Zapp, London's leading premium convenience retail platform.
- Benefits: Competitive salary, equity package, private health insurance, and generous leave.
- Other info: Opportunity to work with top brands and develop innovative solutions.
- Why this job: Join a fast-paced team and make a real impact in a growing market.
- Qualifications: 6+ years in a dynamic environment with strong analytical and commercial skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: Nine Elms, London - Full-time
We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the third party Marketplaces business end to end. The Marketplaces business is growing at a rapid pace and we are looking for a high calibre senior individual contributor to take it to the next level. You will be at the heart of a key growth vector for the business.
You will report into the Director, Strategy & Business Operations and will take ownership of the Marketplaces P&L, operating rhythm and commercial relationships. This role requires a strong balance of commercial acumen, strategic thinking, analytical rigor and execution skills. It is well suited for someone from a commercial or strategy background wanting to make a transition into a general management or operating role.
About Zapp: Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Key Responsibilities:
- Own the Marketplaces business end to end including delivery of top and bottom line P&L targets, effective day to day operations and robust commercial relationship.
- Develop a strategic framework for how to compete and win on Marketplaces while sustainably growing the overall business.
- Build Joint Business Plans (JBPs) and unlock opportunities to drive greater value for the business.
- Analyse performance data & generate insights to continuously optimise investments across Pricing, Advertising & Promotions.
- Partner with the internal Commercial and Technology teams to unlock new growth vectors on Marketplaces.
- Run weekly business reviews with Marketplaces to analyse results across financial, customer, operational and service metrics.
- Manage the internal weekly business reviews for Marketplaces with the Director, Strategy & Business Operations.
- Become the internal champion for Marketplaces and its broader role within the Zapp ecosystem.
Requirements:
- 6+ years experience in a high standards, fast paced and outcome oriented environment.
- Understanding of platform P&L and underlying drivers.
- Strong evidence of commercial acumen and business judgement.
- High levels of analytical rigour, first principles thinking and intellectual honesty.
- Ability to think in systems and see the bigger picture.
- Effective communication, relationship building and partnership skills.
- Bias for action and a willingness to get to the bottom of things.
- Track record of challenging the status quo and not settling.
- Previous experience of working with Marketplaces is a plus, but not required.
Benefits:
- Competitive salary & equity package.
- Private Health Insurance (Bupa).
- Zapp Credit for testing the Zapp service and experience.
- Extended sick pay and maternity/paternity leave pay.
- 25 days annual leave, excluding UK Bank Holidays.
- Cycle to work scheme.
- Healthy lunch provided 4 days of a week at HQ.
If you are a hands-on leader who thrives on building high-performing teams and delivering exceptional mobile experiences, we encourage you to apply!
Senior Strategy & Operations Manager - Marketplaces in London employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of Nine Elms, London, where innovation and growth are at the forefront. With a strong focus on employee development, competitive benefits including private health insurance and generous leave policies, Zapp fosters a culture of collaboration and high performance, making it an ideal place for those looking to make a significant impact in the convenience retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Strategy & Operations Manager - Marketplaces in London
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Strategy & Operations Manager - Marketplaces at Zapp!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Strategy & Operations Manager - Marketplaces role at Zapp!
We think you need these skills to ace Senior Strategy & Operations Manager - Marketplaces in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Zapp. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Zapp
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Zapp. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
