At a Glance
- Tasks: Own the iOS app experience, shaping customer interactions and driving engagement.
- Company: Join Zapp, London's leading premium convenience retail platform, disrupting the market since 2020.
- Benefits: Competitive salary, equity package, 25 days leave, private health insurance, and generous parental leave.
- Other info: Dynamic role with opportunities for innovation and career growth in a fast-paced environment.
- Why this job: Be part of an industry-transforming mission that shapes fast, premium retail experiences.
- Qualifications: 7+ years in product management with a focus on consumer mobile apps, especially iOS.
The predicted salary is between 80000 - 100000 £ per year.
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi‑trillion dollar convenience retail market, by developing best‑in‑class customer‑centric technology and fulfillment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand‑picked products 24/7, delivered in minutes.
Location: Nine Elms, London – Full Time
The Role
As a Principal PM – Consumer Mobile (iOS), you will own the experience that sits at the heart of Zapp's relationship with its customers. The Zapp iOS app is how our customers discover us, shop with us, and track their order to the door. You will shape that entire experience, working closely with Engineering, Design, Marketing, and Operations to ship features that are fast, intuitive, and loved.
You will go beyond feature delivery, obsessing over every moment of the customer journey – from the first app open, to the order arriving at the door – and using data, insight, and experimentation to make each one better. Thrive here if you’re obsessed with customers, love solving complex problems, and move fast without breaking things that matter.
Key Responsibilities
- Own the consumer mobile (iOS) experience – from discovery, onboarding, and browsing through to checkout, real‑time delivery tracking, and post‑order engagement.
- Define and manage the consumer mobile (iOS) product roadmap, aligning closely with Engineering and Design teams.
- Translate deep customer understanding and operational data into high‑performing, intuitive consumer mobile (iOS) features that delight users and drive measurable business outcomes.
- Drive development of key iOS capabilities such as push notifications, Apple Pay, personalised recommendations, real‑time location tracking, and loyalty mechanics.
- Establish and track KPIs across the consumer funnel – activation, engagement, retention, and revenue – and hold yourself accountable to outcomes.
- Collaborate cross‑functionally with Marketing, Commercial, and Operations to ensure a seamless and intuitive user experience.
- Stay current on iOS platform updates, consumer behaviour trends, and best‑in‑class mobile UX to keep the app competitive and best‑in‑class.
Ideal Candidate Profile
- 7+ years of product management experience, with a strong focus on building and scaling consumer mobile apps (iOS preferred).
- Deep understanding of the consumer product lifecycle – acquisition, activation, retention, and re‑engagement – and how to move the needle at each stage.
- Proven track record of shaping, launching, and scaling consumer mobile (iOS) apps with high user engagement.
- Strong quantitative skills and a systems‑thinking mindset – able to break down ambiguous problems, map dependencies, and identify leverage points with rigour.
- Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, performant features.
- Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) to monitor and optimise app performance.
- A strong grasp of mobile performance, reliability, and responsiveness, especially in high‑stakes, time‑sensitive use cases (e.g. on‑demand delivery, grocery, e‑commerce).
- Ideally, strong grasp of the iOS ecosystem – Apple Human Interface Guidelines, platform capabilities, Apple Pay, push notifications, real‑time tracking, and location‑based services.
- Bonus: Experience in on‑demand delivery, grocery, e‑commerce, or marketplace platforms.
Benefits
The opportunity to be part of an industry‑transforming mission – your work will directly shape how the world experiences fast, premium retail.
Of Course We Also Offer
- Competitive salary & equity package.
- 25 days of annual leave plus bank holidays.
- Private Health Insurance.
- Extended sick pay and maternity/paternity leave pay.
Principal PM - Consumer Mobile (iOS) in London employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in Nine Elms, London, where innovation meets convenience retail. As a Principal PM – Consumer Mobile (iOS), you will play a pivotal role in shaping customer experiences while enjoying competitive salaries, generous leave policies, and comprehensive health benefits. With a strong focus on employee growth and a culture that values collaboration and creativity, Zapp empowers its team to drive meaningful change in the retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Principal PM - Consumer Mobile (iOS) in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Zapp and its app inside out. Know the latest features and think about how you can contribute to making the customer experience even better.
✨Tip Number 3
Show off your passion for mobile apps! Bring examples of your previous work or projects that demonstrate your skills in product management and user engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Principal PM - Consumer Mobile (iOS) in London
Some tips for your application 🫡
Show Your Passion for Customers:When writing your application, let your passion for customer experience shine through. We want to see how you’ve obsessed over user journeys in the past and how you plan to do the same at Zapp.
Be Data-Driven:Make sure to highlight your experience with data and analytics. We love candidates who can translate insights into actionable features, so share examples of how you've used data to drive product decisions.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Principal PM role. We’re looking for someone who understands the nuances of consumer mobile apps.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Zapp!
How to prepare for a job interview at Zapp
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Zapp’s iOS app and its features. Dive into the customer journey from discovery to delivery tracking. Being able to discuss specific elements of the app and suggest improvements will show your passion and understanding of the role.
✨Showcase Your Data Skills
As a Principal PM, you'll need to demonstrate your ability to use data to drive decisions. Prepare examples of how you've used analytics tools like Mixpanel or Amplitude in past roles to optimise app performance. Be ready to discuss KPIs and how you’ve impacted user engagement and retention.
✨Collaborate Like a Pro
This role requires cross-functional collaboration, so be prepared to talk about your experience working with engineering, design, and marketing teams. Share specific examples of how you’ve successfully aligned different departments to achieve a common goal, especially in mobile app development.
✨Stay Current on Trends
Zapp is looking for someone who keeps up with the latest in mobile UX and consumer behaviour trends. Research recent updates in the iOS ecosystem and be ready to discuss how these could influence Zapp’s app. Showing that you’re proactive about industry knowledge will set you apart.
