At a Glance
- Tasks: Lead and innovate Zapp's supply chain to drive growth and efficiency.
- Company: Join Zapp, London's top premium convenience retail platform, disrupting the market since 2020.
- Benefits: Competitive salary, equity, 25 days holiday, private health insurance, and free lunch four days a week.
- Other info: Dynamic role with opportunities for significant career growth and collaboration across teams.
- Why this job: Be a key player in transforming supply chain operations and making a real impact.
- Qualifications: Proven experience in leading supply chain functions and strong data analysis skills.
Director, Supply ChainLocation Nine Elms, London | Full-timeAbout ZappZapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
The RoleWe are looking for a Director of Supply Chain to build the engine behind Zapp's growth: a supply chain that gets faster, smarter and more automated as we scale, not one that just keeps pace with it. You will own Zeppelin, our forecasting and automation platform, and push it further so availability keeps climbing while the team's manual workload keeps falling. Everything ties back to the customer: they judge us on whether the order they wanted was there, on time, every time.
This is a role for someone who wants to build, not just run. You will set the long-term automation agenda, back yourself to remove whole categories of work rather than get better at doing them, and use that headroom to take on more scope over time.
Here's What You'd Be DoingBuild and run a Supply Chain team engineered to scale with Zapp's growth, not headcount.
Set the targets that matter: define the KPIs and goals the function is measured against, and hold the team accountable to them quarter after quarter.
Own and push Zeppelin further: reorder logic, cover targets, safety stock and FC allocation, a model that gets smarter every quarter.
Set the automation agenda that keeps reducing manual, repetitive work across Supply Chain, freeing the team to spend more time on what grows the business.
Get into the detail and turn it into an edge: know the SKUs, suppliers and routes worth the next hour of your time, and back that judgement with a plan.
Set the availability and waste strategy for the catalogue, engineering both to best-in-class levels as the range grows.
Buy smarter: use forecasting and negotiation together to maximise margin and optimise working capital, holding stock cover and payment terms to a standard that funds growth rather than ties up cash.
Stay customer obsessed in everything you do: treat availability, waste and cost as things that matter because a real customer is waiting on the other end, not just because a dashboard says so. Partner with Commercial, Tech and Finance to make Supply Chain a reason Zapp can range, launch and grow faster than anyone else in London.
What We're Looking ForSignificant experience leading a Supply Chain, Inventory or Planning function at scale, ideally somewhere that grew fast. A track record of building forecasting and automation systems that unlock growth, not just running the ones you inherited.
Deep fluency with data: confident building and challenging models in SQL, BI tools or equivalent. A builder's mindset and genuine ambition to scale a function, not just maintain it. Strong stakeholder management across Commercial, Tech, Ops and Finance.
BenefitsCompetitive salary & equity package.
Enjoy 25 days of holiday per year (plus all bank holidays).Private Health Insurance.
Zapp Credit for testing the Zapp service and experienceLunch provided 4 days of a week at HQExtended sick pay and maternity/paternity leave pay.
Cycle to work scheme.
Director, Supply Chain in London employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of Nine Elms, London, where innovation and growth are at the forefront. With a strong focus on employee development, competitive benefits including private health insurance and generous leave policies, Zapp fosters a culture of collaboration and high performance, making it an ideal place for those looking to make a significant impact in the convenience retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Supply Chain in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Zapp, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Director, Supply Chain.
We think you need these skills to ace Director, Supply Chain in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Zapp. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Zapp and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Zapp
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Zapp.
✨Research Specific Challenges Faced by Zapp
Look into any unique supply chain challenges Zapp might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
