At a Glance
- Tasks: Lead Zapp's pricing strategy and drive impactful decisions for a premium retail platform.
- Company: Join Zapp, London's leading convenience retail platform, disrupting the market since 2020.
- Benefits: Competitive salary, equity package, 25 days holiday, private health insurance, and more.
- Other info: Gain visibility and ownership in a core business function with excellent growth opportunities.
- Why this job: Directly influence pricing strategies and work closely with the Founder in a fast-paced environment.
- Qualifications: 6+ years in pricing or analytics, strong SQL skills, and a passion for AI in pricing.
The predicted salary is between 80000 - 100000 € per year.
Location: Nine Elms, London, Full-time
About Zapp
Zapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi‐trillion dollar convenience retail market, currently dominated by major players, by developing best‐in‐class customer‐centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand‐picked products 24/7, delivered in minutes.
About the Role
Pricing is one of the highest‐leverage functions in Zapp's business. Done well, it protects margin, sharpens our competitive position and builds long‐term customer trust. Done poorly, it costs us all three. As Director, Founder's Office (Pricing), you will own this function in its entirety: the strategy, the infrastructure and the day‐to‐day decisions.
You will work directly with the Founder to define how Zapp prices across a catalogue of thousands of SKUs, build the systems to monitor competitors in real‐time and develop the models that tell us where to move and when. This is a critical role with a direct input into the P&L.
The right person combines serious analytical capability with the commercial judgement to act on it fast, the conviction to define the agenda and drive pricing decisions independently, and a genuine interest in using AI and automation to build smarter, faster pricing infrastructure.
Key Responsibilities
- Pricing Strategy
- Design and own Zapp's pricing strategy across all categories: setting the framework, the guardrails and the commercial logic that drives every pricing decision
- Lead weekly pricing reviews, analysing margin performance against targets and competitor benchmarks, and driving improvement opportunities through to execution
- Build long‐term pricing roadmaps that are aligned to Zapp's growth objectives and that evolve as the business scales and the market moves
- Create clear pricing guidelines and playbooks that the Category Management team can apply consistently across the range
- Partner with Finance to model the revenue and margin impact of pricing changes and feed pricing insight into category investment decisions
- Competitive Intelligence
- Build and maintain automated competitor price tracking that covers thousands of SKUs daily across Zapp's key London competitors
- Develop alerting systems that surface significant price movements or promotional activity in real‐time, enabling the team to respond before the market moves against us
- Build competitive pricing dashboards using Zapp's internal data infrastructure that give the team instant visibility on price positioning by category
- Translate competitor pricing patterns and promotional strategies into clear, grounded recommendations that the business can act on
- Pricing Science and Automation
- Conduct rigorous analysis of price elasticity and sensitivity across customer segments, categories and purchase occasions
- Build and iterate elasticity models that inform promotion design, markdown logic and base price decisions across the range
- Leverage AI and automation tools to continuously improve the depth, accuracy and coverage of Zapp's pricing systems, reducing manual processes and improving response times
- Identify margin improvement opportunities across the catalogue and work with Category Management to prioritise and execute them
- Commercial Partnership
- Work closely with Category Management to ensure pricing decisions are aligned with ranging strategy, promotional calendars and supplier trading terms
- Partner with Product and Technology to embed pricing logic into Zapp's internal commerce platform and make the right data visible at the right time
- Support the Retail Media team in building supplier‐funded promotion structures that are margin‐accretive and commercially credible
What We're Looking For
- 6+ years in pricing, revenue management or commercial analytics, with a track record of delivering measurable P&L impact through pricing strategy
- Strong technical skills in SQL and data analysis; experience with Python or R for modelling is a clear advantage
- Experience building or managing automated competitor monitoring systems or price scraping infrastructure
- Sharp commercial judgement: you understand the difference between a pricing decision that improves margin and one that merely looks defensible in a spreadsheet
- A self‐directed executor who sets their own agenda, builds the solution and drives it to completion without needing oversight
- A confident communicator who can present a pricing rationale to the Founder, a commercial director and a brand partner with equal clarity
- A genuine interest in applying AI tools to pricing, automation and competitive intelligence workflows
- Familiarity with Looker or other BI tools is a strong advantage
- Background in retail, grocery or e‐commerce is strongly preferred
Benefits
This is a genuinely differentiated opportunity: direct access to the Founder and Senior Leadership Team of one of London's most ambitious retail platforms, with real ownership of a function that sits at the core of the business. Your work will be visible, consequential and fast‐moving.
We also offer:
- Competitive salary & equity package
- 25 days holiday per year (plus all bank holidays)
- Private Health Insurance
- Extended sick pay and maternity/paternity leave pay
- Cycle to work scheme
Director, Founder's Office (Pricing) in London employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of Nine Elms, London, where innovation meets convenience retail. As a member of the Founder's Office, you'll have direct access to leadership and the opportunity to shape pricing strategies that drive the company's success. With competitive salaries, equity packages, and a strong focus on employee growth, Zapp fosters a culture of collaboration and ambition, making it an ideal place for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Founder's Office (Pricing) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Show them you know their market inside out, especially in pricing strategies!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in pricing and analytics can directly impact their bottom line. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Director, Founder's Office (Pricing) in London
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your analytical capabilities in your application. We want to see how you can use data to drive pricing decisions, so share examples of your past experiences where you've done just that!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the key points that showcase your fit for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets into the right hands!
How to prepare for a job interview at Zapp
✨Know Your Numbers
As a candidate for the Director, Founder's Office (Pricing), you need to be well-versed in pricing strategies and analytics. Brush up on key metrics like price elasticity and margin performance. Be ready to discuss how you've used data to drive pricing decisions in your previous roles.
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise in SQL and any experience with Python or R. Prepare examples of how you've built or managed automated competitor monitoring systems. This will demonstrate your ability to leverage technology in pricing strategies.
✨Communicate Clearly
You’ll need to present complex pricing rationales to various stakeholders, including the Founder. Practice articulating your thought process clearly and confidently. Use real-world examples to illustrate your points and show how your decisions have positively impacted P&L.
✨Demonstrate Your Commercial Judgement
Be prepared to discuss specific pricing decisions you've made that improved margins. Think about scenarios where you had to balance defensible pricing with actual profitability. This will showcase your sharp commercial judgement and ability to act decisively.
