At a Glance
- Tasks: Lead a dynamic team to optimise fulfilment centre operations and enhance customer service.
- Company: Join Zapp, London's leading premium convenience retail platform, disrupting the market since 2020.
- Benefits: Enjoy private health insurance, Zapp credits, and 25 days annual leave plus bank holidays.
- Other info: Opportunity for professional growth and collaboration with senior leadership.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing large teams and strong analytical skills required.
The predicted salary is between 40582 - 49600 £ per year.
About Zapp Zapp is London's leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
The Role Zapp is seeking a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team.
In this role, you will oversee the daily operations of the fulfilment centre, implementing efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork.
As Fulfilment Centre Manager, you will be instrumental in driving the success of your assigned Zapp location.
This includes full accountability for the fulfilment centre's profit and loss, inventory management, and operational efficiency, as well as the well-being and professional development of our frontline staff.
You will collaborate with Zapp's Senior Operations Leadership to develop and execute strategies to enhance your fulfilment centre's performance.
You will also ensure strict compliance with Health & Safety standards and Zapp's internal policies.
Your leadership will empower your fulfilment centre team to reach their full potential, enabling them to deliver exceptional service to our customers.
Manage and achieve key performance indicators (KPIs).
Ensure adherence to all Zapp policies and procedures, maintaining operational standards for the highest level of customer service.
Security and Asset Protection Maintain the highest level of security for inventory and assets.
Safety and Compliance Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.
Facility Management Oversee the condition and maintenance of the site and its equipment.
Licensing and Regulatory Compliance Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.
Demonstrated ability to lead large teams (15+), including management staff. Strong analytical skills with the ability to derive insights and implement data-driven improvements.
Customer Experience, Central HQ) to seek guidance and suggest enhancements.
Willingness to work varied shifts, including weekends, to support operational needs.
Benefits Private Health Insurance (Bupa)Zapp Credit for testing the Zapp service and experience25 days annual leave plus all UK bank holidays
Centres Manager in London employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of Nine Elms, London, where innovation and growth are at the forefront. With a strong focus on employee development, competitive benefits including private health insurance and generous leave policies, Zapp fosters a culture of collaboration and high performance, making it an ideal place for those looking to make a significant impact in the convenience retail sector.
