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- Tasks: Lead daily operations at our fulfilment centre, ensuring top-notch customer service and team performance.
- Company: Join Zapp, London's leading premium convenience retail platform, revolutionising the retail market since 2020.
- Benefits: Enjoy private health insurance, Zapp credits, Perkbox perks, and 25 days annual leave plus bank holidays.
- Why this job: Be a key player in a fast-paced environment, driving success and empowering your team to excel.
- Qualifications: Experience in managing logistics or retail operations with strong leadership and analytical skills required.
- Other info: Willingness to work varied shifts, including weekends, is essential for this role.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Fulfilment Centre Manager at Zapp
Location: London, United Kingdom
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi‑trillion‑dollar convenience retail market by delivering best‑in‑class customer‑centric technology and fulfilment solutions.
We are looking for a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team at the London fulfilment centre. In this role you will oversee daily operations, implement efficient processes to optimise customer order fulfilment, reduce stock waste, safeguard assets and cultivate strong teamwork.
Responsibilities
- Ensure smooth day‑to‑day running of the designated fulfilment centre.
- Manage and achieve key performance indicators (KPIs).
- Maintain adherence to all Zapp policies and procedures, upholding operational standards for the highest level of customer service.
- Review, refine, and uphold standard operating procedures.
- Lead, motivate, train, and engage front‑line staff to build and maintain a high‑performing team.
- Maintain the highest level of security for inventory and assets.
- Uphold and enhance food safety and health & safety standards within the fulfilment centre.
- Oversee facility condition and maintenance of the site and its equipment.
- Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.
Qualifications
- Proven experience managing 24/7 front‑line operations in a logistics, e‑commerce, or retail environment.
- Demonstrated ability to lead large teams (15+), including management staff.
- Strong analytical skills with the ability to derive insights and implement data‑driven improvements.
- Experience collaborating with various stakeholders (e.g., Customer Experience, Central HQ) to seek guidance and suggest enhancements.
- Excellent verbal and written communication skills.
- Willingness to work varied shifts, including weekends, to support operational needs.
Benefits
- Private Health Insurance (AXA)
- Zapp Credit for testing the Zapp service and experience
- Perkbox
- 25 days annual leave plus all UK bank holidays
Salary: £35,000‑£38,000 per annum
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Fulfilment Centre Manager employer: Zapp
Contact Detail:
Zapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Centre Manager
✨Tip Number 1
Familiarise yourself with Zapp's operational standards and key performance indicators (KPIs). Understanding these metrics will help you demonstrate your ability to manage and optimise fulfilment centre operations effectively during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led large teams in previous roles. Be ready to discuss specific strategies you've implemented to motivate and develop staff, as this is crucial for the Fulfilment Centre Manager position.
✨Tip Number 3
Research the latest trends in logistics and e-commerce, particularly those related to customer-centric technology and fulfilment solutions. Being knowledgeable about industry advancements will set you apart and show your commitment to driving Zapp's vision forward.
✨Tip Number 4
Network with professionals in the logistics and retail sectors, especially those who have experience in 24/7 operations. Building connections can provide valuable insights and potentially lead to referrals that may enhance your application.
We think you need these skills to ace Fulfilment Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing fulfilment centres or similar operations. Emphasise your leadership skills, ability to manage KPIs, and any experience with inventory management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams and improved operational efficiency in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as analytical skills, team leadership, and compliance with health and safety standards. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Zapp
✨Know Your Numbers
As a Fulfilment Centre Manager, you'll be accountable for profit and loss. Brush up on key performance indicators (KPIs) relevant to fulfilment operations, and be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in previous roles. Highlight your ability to motivate staff and create a high-performing environment, as this is crucial for the role at Zapp.
✨Understand Compliance and Safety Standards
Familiarise yourself with Health & Safety regulations and Food Safety standards. Be prepared to discuss how you have ensured compliance in past positions and how you would uphold these standards at Zapp.
✨Demonstrate Analytical Thinking
Zapp values data-driven improvements. Think of instances where you've used analytics to enhance operational efficiency or solve problems. Be ready to share these insights during your interview.
