At a Glance
- Tasks: Lead a dynamic team to optimise fulfilment centre operations and enhance customer service.
- Company: Join Zapp, London's leading premium convenience retail platform, disrupting the market since 2020.
- Benefits: Enjoy private health insurance, generous leave, and Zapp credits for testing our service.
- Other info: Opportunity for career growth in a vibrant and innovative company culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing logistics or retail operations and leading large teams is essential.
The predicted salary is between 40582 - 49600 £ per year.
Fulfilment Centre Manager
About Zapp Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
The Role Zapp is seeking a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team.
In this role, you will oversee the daily operations of the fulfilment centre, implementing efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork.
As Fulfilment Centre Manager, you will be instrumental in driving the success of your assigned Zapp location.
This includes full accountability for the fulfilment centre’s profit and loss, inventory management, and operational efficiency, as well as the well-being and professional development of our frontline staff.
You will collaborate with Zapp's Senior Operations Leadership to develop and execute strategies to enhance your fulfilment centre's performance.
You will also ensure strict compliance with Health & Safety standards and Zapp's internal policies.
Your leadership will empower your fulfilment centre team to reach their full potential, enabling them to deliver exceptional service to our customers.
Responsibilities: Operational Excellence Ensure smooth day-to-day running of the assigned Zapp fulfilment centre.
Manage and achieve key performance indicators (KPIs).
Ensure adherence to all Zapp policies and procedures, maintaining operational standards for the highest level of customer service.
Review, refine, and uphold standard operating procedures.
Team Leadership and Development Lead, motivate, train, and engage front-line staff to build and maintain a high-performing team.
Security and Asset Protection Maintain the highest level of security for inventory and assets.
Safety and Compliance Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.
Facility Management Oversee the condition and maintenance of the site and its equipment.
Licensing and Regulatory Compliance Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.
Qualifications Proven experience managing 24/7 front-line operations in a logistics, e-commerce, or retail environment.
Demonstrated ability to lead large teams (15+), including management staff.
Strong analytical skills with the ability to derive insights and implement data-driven improvements.
Experience collaborating with various stakeholders (e. g.
Customer Experience, Central HQ) to seek guidance and suggest enhancements.
Excellent verbal and written communication skills.
Willingness to work varied shifts, including weekends, to support operational needs.
Benefits Private Health Insurance (AXA)Zapp Credit for testing the Zapp service and experience25 days annual leave plus all UK bank holidays
Fulfilment Centre Manager employer: Zapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of Nine Elms, London, where innovation and growth are at the forefront. With a strong focus on employee development, competitive benefits including private health insurance and generous leave policies, Zapp fosters a culture of collaboration and high performance, making it an ideal place for those looking to make a significant impact in the convenience retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Centre Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zapp and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zapp!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zapp keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfilment Centre Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zapp:This is your chance to really connect with the team at Zapp. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zapp
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zapp.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zapp that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zapp. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
