At a Glance
- Tasks: Lead product strategy and own the consumer mobile experience for Zapp's innovative app.
- Company: Join Zapp, London's top premium convenience retail platform, disrupting the market since 2020.
- Benefits: Enjoy a competitive salary, equity, private health insurance, and generous leave policies.
- Other info: Fast-paced environment with opportunities for rapid career growth and direct influence on key initiatives.
- Why this job: Make a real impact by shaping product direction alongside the Founder and Senior Leadership Team.
- Qualifications: 7+ years in product management with a strong track record in consumer mobile apps.
The predicted salary is between 100000 - 150000 £ per year.
About Zapp
Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi‑trillion dollar convenience retail market, by developing best‑in‑class customer‑centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand‑picked products 24/7, delivered in minutes.
About the Role
This is a rare opportunity to sit at the intersection of executive strategy and hands‑on product leadership.
As Director – Founder’s Office (Product Management), you will work directly with Zapp’s Founder and Senior Leadership Team – shaping the company’s most important product bets while also rolling up your sleeves to own the consumer mobile (i OS) experience end‑to‑end.
This is not a traditional Product role.
You will be the Founder’s trusted partner on consumer product strategy – synthesising customer insight, operational data, and market intelligence into a product vision the organisation can execute against.
You will define the consumer mobile roadmap, drive cross‑functional alignment, and take personal accountability for outcomes across the full customer funnel.
Key Responsibilities
- Strategic Leadership & Founder Partnership – serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights and identifying opportunities.
- Translate the Founder’s vision into a coherent, executable product strategy for the consumer mobile (i OS) experience – from acquisition and onboarding through to retention and re‑engagement.
- Represent the product function in senior leadership discussions, crafting compelling, data‑backed narratives.
- Act as a connector between the Founder’s Office and the wider engineering and design organisation – ensuring strategic intent lands in execution.
- Own the entire consumer mobile experience – from first app open and onboarding through to checkout, real‑time delivery tracking, and post‑order engagement.
- Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design.
- Drive development of key i OS capabilities including push notifications, Apple Pay, personalised recommendations, real‑time location tracking, and loyalty mechanics.
- Establish and own KPIs across the consumer funnel – activation, engagement, retention, and revenue – holding yourself and the team accountable to measurable outcomes.
- Stay ahead of i OS platform updates, consumer behaviour trends, and best‑in‑class mobile UX to keep the Zapp app genuinely competitive.
- Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience.
- Own a portfolio of high‑impact initiatives end‑to‑end – from scoping and planning through to delivery, measurement, and iteration.
- Identify and resolve structural blockers and systemic inefficiencies that slow product execution or degrade the customer experience.
- Champion a culture of rigorous experimentation and data‑led decision‑making across the consumer product team.
- Ideal Candidate Profile – Essential
- 7+ years of experience spanning product management, strategy, or a combination – with clear evidence of working at or near executive level in a high‑growth environment.
- Proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention.
- Deep understanding of the consumer product lifecycle – acquisition, activation, retention, and re‑engagement – and a clear instinct for where to focus.
- Strong quantitative skills and a systems‑thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points.
- Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions.
- Experience working directly with founders or C‑suite leaders – you understand how to be a trusted partner, not just an executor.
- Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high‑performance features.
- Experience with mobile analytics platforms (e. g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle.
- Ideal Candidate Profile – Desirable
- Strong grasp of the i OS ecosystem – Apple Human Interface Guidelines, Apple Pay, push notifications, real‑time tracking, and location‑based services.
- Experience in on‑demand delivery, grocery, e‑commerce, or marketplace platforms.
- Background in strategy consulting or VC/PE – particularly if you’ve since moved into operational product roles.
- Experience preparing and presenting materials for board meetings, investor updates, or strategic leadership reviews.
Benefits
- Competitive salary & equity package.
- 25 days of annual leave plus bank holidays.
- Private Health Insurance.
- Extended sick pay and maternity/paternity leave pay.
- Direct access to the Founder and Senior Leadership Team of a high‑growth startup, with full ownership of a product central to the business.
- Opportunity for rapid impact and career acceleration.
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