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For Companies At a Glance
- Tasks: Manage client relationships, strategise for success, and drive account growth.
- Company: Zap creates exceptional websites and digital campaigns, helping brands shine for 15 years.
- Benefits: Enjoy flexible hours, remote work, 39 holidays, and a birthday day off!
- Why this job: Join a fun, innovative team where your ideas matter and growth is encouraged.
- Qualifications: 3+ years in a client-facing role; strong communication and organisational skills required.
- Other info: We offer a company bonus, private healthcare, and a supportive work culture.
The predicted salary is between 22700 - 30000 £ per year.
Zap is looking for an Account Manager who can build bridges, strengthen bonds, and drive growth. You will act as the point of contact between Zap and key clients, managing long‑term relationships, identifying upsell opportunities, and coordinating with internal teams to deliver the best service possible. You will be the eyes and ears of both our clients and our team, using a bird‑eye view of all‑things Zap to drive growth and help our teams deliver better services.
About Zap
We design and build exceptional websites and use digital campaigns to help brands succeed. For 15 years, we have been helping businesses turn screens into brand showcases. Our compact team combines innovation with industry experience to create a complete digital package.
What you’ll be up to
- Develop and maintain strong relationships with assigned clients, understanding their goals and challenges.
- Work with clients to understand their vision and build strategies to help them succeed.
- Address any issues or concerns raised by clients promptly and effectively.
- Act as the main point of contact between clients and Zap, engaging the necessary internal teams where appropriate and ensuring communication in both directions is open and transparent.
- Analyze account performance, identify upsell opportunities, and work to grow accounts each year.
- Learn all about Zap and stay up‑to‑date on the latest changes in both our business and the wider industry.
Requirements
- At least three years experience in a strategic, client‑facing role.
- Ability to identify and deliver upsell opportunities.
- A strategic thinker who can understand long‑term goals and devise plans to help Zap achieve them.
- Proven experience of managing long‑term, professional relationships.
- A self‑starter with exceptional organisational skills to manage multiple clients.
- A willingness to learn all about Zap products and services as well as other complex industry topics.
- Excellent communication skills, both written and verbal, with proven experience of presenting complex topics to uninformed audiences.
- Familiarity with tools like Google Workspace, Pipedrive and WordPress is a plus.
Benefits
- Salary range is between £27,000-£30,000, negotiable and dependent on experience.
- Commission structure for Account Growth and Retention.
- Service Bonus of £1,000 per annum paid into your monthly salary up to 5 years / £5,000.
- We operate on a flexible hours system, allowing you to work at your preferred times.
- We are a fully remote team, so no 8 am commutes into work.
- Minimum of 39 holidays a year.
- Extra day off for your birthday.
- Twice annual all‑team meeting with quarterly in‑person sessions.
- We supply any remote working tools and equipment you need.
- Best Place to Work Certified company.
- Full private BUPA Healthcare & Dental coverage.
- Access to VIVUP – staff benefits & wellbeing platform.
- Pension‑providing employer.
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Account Manager employer: Zap
Contact Detail:
Zap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Zap's services and recent projects. Understanding what makes us unique will help you engage with clients more effectively and demonstrate your commitment to their success.
✨Tip Number 2
Network with current or former employees of Zap on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your conversations with us.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific strategies you've used to identify upsell opportunities and resolve client issues.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you would assess account performance. Think about metrics you would track and how you would use that data to drive growth for both clients and Zap.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly any strategic account management. Use specific examples that demonstrate your ability to build relationships and identify upsell opportunities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Zap. Mention how your skills align with their needs, particularly your problem-solving abilities and your knack for engaging clients. Show them you understand their business and are ready to contribute.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief example of a successful presentation or client interaction in your application. This will help illustrate your ability to convey complex information clearly.
Highlight Your Learning Mindset: Zap values individuals who are eager to learn. In your application, mention any relevant training or self-directed learning you've undertaken, especially related to digital marketing or account management tools like Google Workspace or Pipedrive.
How to prepare for a job interview at Zap
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and ability to understand client needs.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to developing client strategies. Think about how you can align client goals with Zap's services and be prepared to share ideas on how to drive account growth through upselling opportunities.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you've handled challenges in previous roles. Think of specific instances where you addressed client concerns effectively and how you coordinated with internal teams to resolve issues.
✨Familiarise Yourself with Zap's Services
Research Zap's offerings and the digital landscape. Being knowledgeable about the company’s products and industry trends will show your enthusiasm and readiness to contribute from day one.
