The Role
As Host, you’ll be the friendly face welcoming guests to our venue, setting the tone for a warm and memorable hospitality experience from the moment they arrive. You’ll manage bookings, coordinate seating, and provide excellent customer service, helping to create a smooth, organised, and inviting environment for both guests and the team.
We’re looking for a personable, organised individual who loves working with people and thrives in a busy hospitality setting.
In this role you will:
- Greet and welcome guests on arrival with a warm, professional manner;
- Manage reservations and walk-ins, ensuring efficient table allocation and minimal wait times;
- Maintain clear communication with the front-of-house team to coordinate smooth service flow;
- Handle guest enquiries and requests promptly and courteously;
- Assist with setting up the dining area and maintaining cleanliness and presentation standards;
- Support the team during busy periods by assisting with basic front-of-house duties as needed;
- Provide guests with information about the menu, specials, and venue facilities when required;
- Represent the venue positively and uphold brand values at all times.
About You
The ideal candidate will have:
- Previous experience in a hospitality front-of-house role (host, receptionist or similar preferred);
- A friendly, approachable personality with excellent communication skills;
- Strong organisational skills and the ability to multitask effectively;
- Confidence working in a fast-paced environment, remaining calm under pressure;
- A team-player attitude with a flexible and proactive approach;
- A genuine passion for delivering outstanding customer service;
- A professional appearance and attitude.
As Host, you’ll be the first impression guests have of our venue — playing a vital role in creating a welcoming atmosphere and ensuring every visit starts on the right note.
We Offer
- Competitive salary
- Performance-related bonus scheme
- 24/7 employee assistance programme
- Staff social events
- Staff referral scheme
- 50% off food at our café
- Free meals on shift
- Opportunities for career growth and development
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Host in Manchester employer: Zanna-Group
Join our vibrant design-led coffee shop as a Head Baker, where you'll lead a passionate team in crafting exceptional pastries that delight our customers daily. With a focus on quality and innovation, we offer a supportive work culture, competitive salary, and numerous opportunities for career growth, all set within the dynamic environment of Manchester. Enjoy unique benefits like 50% off food at our café and free meals on shift, making this an excellent place to develop your skills while being part of a community that values creativity and excellence.
