At a Glance
- Tasks: Support daily operations and elevate customer experience in a vibrant coffee venue.
- Company: Trendy coffee and lifestyle concept with three locations in Manchester.
- Benefits: Competitive pay, service charge share, 50% off food, and free meals on shift.
- Other info: Great training opportunities and fun staff social events await you!
- Why this job: Join a passionate team and grow your career in the exciting hospitality industry.
- Qualifications: Experience in hospitality, leadership skills, and knowledge of food and beverage trends.
The predicted salary is between 26000 - 31200 £ per year.
Department is a design-led coffee and lifestyle concept operating across three locations in Manchester, including Campfield House, Bonded Warehouse and XYZ. Rooted in specialty coffee, Department focuses on calm, considered spaces designed to work throughout the day. Coffee is central to the offer and is roasted by Allpress Espresso, with a menu that balances well-made classics alongside seasonal and speciality drinks. Pastries and food are prepared in-house, with fresh juices pressed daily.
Responsibilities
As Assistant Manager you will be responsible for supporting the General Manager in managing the overall daily operations of the venue. Your duties will include managing and developing staff, maintaining, and elevating product and service standards to achieve outstanding customer experience. You will ensure the efficient management of premises, general housekeeping and health and safety, across all departments.
About You
We are looking for an inspiring hospitality professional who shares our vision and passion for the industry. The ideal candidate will be an experienced Assistant Manager or a Restaurant Supervisor ready for their next move into Management.
- Have at least one year’s experience of working within a similar role and environment, where quality and consistency go hand in hand;
- Have a solid understanding of food and beverage and up to date knowledge of industry trends;
- You will be confident in working with back of house systems and platforms;
- Be a natural leader, with outstanding delegation skills. You will share your skills and experience and model behaviours that will inform, inspire and develop others;
- Have an understanding of financial performance and cost control;
- You will be proactive with the ability to keep on top of work-flows and systems;
- Have an eye for detail in every aspect of the restaurant operation including health and safety and premises management.
We offer
- Competitive rates of pay
- Share of service charge
- Excellent training and progression opportunities
- 24/7 employee assistance programme
- Staff social events
- Staff referral scheme
- 50% off food at all our venues
- Free staff meals whilst on shift
Assistant Manager in Manchester employer: Zanna Group
Zanna Group is an exceptional employer in Manchester, offering a vibrant work culture where creativity and passion for hospitality thrive. With a strong focus on employee growth through comprehensive training and a supportive wellbeing programme, team members are encouraged to develop their skills while delivering top-notch service. Join us to be part of a friendly team that values collaboration and excellence in every guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Zanna Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Zanna Group
Don't be shy about reaching out to Zanna Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Zanna Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Zanna Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
