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- Tasks: Ensure safety and enjoyment for spectators at exciting events in London Stadium.
- Company: Join ZAM FM, a dynamic team at a top London venue.
- Benefits: Ongoing training, flexible hours, and a friendly work environment.
- Why this job: Be part of thrilling events and make a difference in people's experiences.
- Qualifications: Spectator Safety Qualification and excellent communication skills required.
- Other info: Regular work at one of London's most iconic venues.
The predicted salary is between 13 - 16 £ per hour.
ZAM FM is seeking reliable, professional, and customer-focused Event Stewards to join our team at London Stadium. As part of our event operations, you’ll play a key role in ensuring the safety, security, and enjoyment of all spectators and staff during a wide range of events — from Premier League football matches to concerts and large-scale public gatherings.
You will represent both ZAM FM and London Stadium, providing a visible security presence, assisting with crowd management, and delivering exceptional customer service at all times.
Key Responsibilities- Provide a safe and welcoming environment for all spectators, visitors, and staff.
- Conduct ticket checks, bag searches, and access control in accordance with venue and event policies.
- Manage crowd flow and ensure spectator safety before, during, and after events.
- Respond professionally to incidents, emergencies, or first aid situations as required.
- Deliver clear and confident communication to guests and colleagues.
- Follow all company and stadium procedures, including health & safety and safeguarding standards.
- Support the delivery of a positive event experience through proactive engagement and problem-solving.
- Spectator Safety Qualification – NVQ Level 2 or Level 3 (minimum)
- Valid ACT (Action Counters Terrorism) Certificate
- Excellent communication and interpersonal skills
- Professional appearance and manner
- Ability to remain calm and confident under pressure
- Flexible and reliable approach to working hours (including evenings, weekends, and public holidays)
- Previous experience in stadium, arena, or event steward roles
- Customer service training
- Team player with a proactive attitude
- Opportunities for ongoing training and progression
- A friendly, professional team environment
- Regular work at one of London’s most iconic venues
Casual Event Stewards in London employer: ZAM FM LTD
Contact Detail:
ZAM FM LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Event Stewards in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with London Stadium and its layout. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Event Steward, you'll need to interact with a lot of people. Try role-playing scenarios with friends or family to boost your confidence and ensure you can handle any situation.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the position. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay flexible! The events can be unpredictable, so being adaptable is key. Highlight your willingness to work varied hours and your ability to stay calm under pressure during interviews.
We think you need these skills to ace Casual Event Stewards in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you can bring that friendly, professional vibe to our team at ZAM FM!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're a great fit for the Event Steward role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your relevant qualifications, like your Spectator Safety Qualification or ACT Certificate, to show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at ZAM FM LTD
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Casual Event Steward. Familiarise yourself with crowd management techniques and customer service principles, as these will be crucial in your role at ZAM FM.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication abilities. Practice clear and confident responses to common questions, and think of examples where you've successfully engaged with customers or managed a situation under pressure.
✨Highlight Relevant Experience
If you have previous experience in event stewarding or customer service, be sure to mention it! Share specific instances where you contributed to a safe and enjoyable environment, as this will show that you’re a great fit for the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations, such as crowd control or emergencies. Think through your responses ahead of time, focusing on your ability to remain calm and professional while ensuring safety.
