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- Tasks: Ensure safety and enjoyment for spectators at exciting events in London.
- Company: Join ZAM FM at the iconic London Stadium.
- Benefits: Ongoing training, friendly team, and regular work at a top venue.
- Why this job: Be part of thrilling events and make a difference in crowd safety.
- Qualifications: Spectator Safety Qualification and excellent communication skills required.
- Other info: Flexible hours with opportunities for career progression.
The predicted salary is between 13 - 16 £ per hour.
ZAM FM is seeking reliable, professional, and customer-focused Event Stewards to join our team at London Stadium. As part of our event operations, you'll play a key role in ensuring the safety, security, and enjoyment of all spectators and staff during a wide range of events from Premier League football matches to concerts and large-scale public gatherings. You will represent both ZAM FM and London Stadium, providing a visible security presence, assisting with crowd management, and delivering exceptional customer service at all times.
Key Responsibilities
- Provide a safe and welcoming environment for all spectators, visitors, and staff.
- Conduct ticket checks, bag searches, and access control in accordance with venue and event policies.
- Manage crowd flow and ensure spectator safety before, during, and after events.
- Respond professionally to incidents, emergencies, or first aid situations as required.
- Deliver clear and confident communication to guests and colleagues.
- Follow all company and stadium procedures, including health & safety and safeguarding standards.
- Support the delivery of a positive event experience through proactive engagement and problem-solving.
Essential Requirements
- Spectator Safety Qualification NVQ Level 2 or Level 3 (minimum)
- Valid ACT (Action Counters Terrorism) Certificate
- Excellent communication and interpersonal skills
- Professional appearance and manner
- Ability to remain calm and confident under pressure
- Flexible and reliable approach to working hours (including evenings, weekends, and public holidays)
Desirable Attributes
- Previous experience in stadium, arena, or event steward roles
- Customer service training
- Team player with a proactive attitude
What We Offer
- Opportunities for ongoing training and progression
- A friendly, professional team environment
- Regular work at one of London's most iconic venues
Event Steward/ess employer: ZAM FM LTD
Contact Detail:
ZAM FM LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Steward/ess
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the event management industry. You never know who might have a lead on a stewarding role at ZAM FM or similar venues.
✨Tip Number 2
Show up and shine! Attend local events or job fairs where ZAM FM might be present. This gives you a chance to meet the team face-to-face and make a lasting impression. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Be proactive! If you see an event coming up at London Stadium, don’t hesitate to reach out directly to ZAM FM. Express your interest in stewarding roles and ask if they need extra hands. It shows initiative and enthusiasm!
✨Tip Number 4
Keep your skills sharp! Brush up on your crowd management and customer service skills. Consider taking a short course or workshop to boost your qualifications. This will not only help you stand out but also prepare you for the fast-paced environment of event stewarding.
We think you need these skills to ace Event Steward/ess
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you can bring that friendly, professional vibe to our team at ZAM FM!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're a great fit for the Event Steward role.
Tailor Your Application: Don’t just send a generic application! Take a moment to align your skills and experiences with the specific responsibilities mentioned in the job description. Show us how you can contribute to creating a safe and enjoyable environment at London Stadium.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ZAM FM!
How to prepare for a job interview at ZAM FM LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Event Steward. Familiarise yourself with crowd management techniques, safety protocols, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Event Steward, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Abilities
Event environments can be unpredictable, so it's important to highlight your ability to think on your feet. Prepare a few scenarios where you successfully managed a difficult situation or resolved a conflict. This will illustrate your proactive attitude and readiness for the challenges of the job.
✨Dress the Part
First impressions matter! Dress professionally for your interview, reflecting the standards expected at ZAM FM and London Stadium. A smart appearance not only shows respect for the interviewers but also indicates that you take the role seriously.