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- Tasks: Ensure safety and security at exciting events while providing top-notch customer service.
- Company: Join ZAM FM at the iconic London Stadium, a hub for thrilling events.
- Benefits: Ongoing training, career progression, and a friendly team environment.
- Why this job: Be part of unforgettable experiences and make a real difference in event safety.
- Qualifications: SIA Door Supervisor Licence, First Aid Certification, and excellent communication skills.
- Other info: Flexible hours with opportunities to work evenings, weekends, and public holidays.
The predicted salary is between 13 - 16 £ per hour.
ZAM FM is seeking reliable, professional, and customer-focused Event Security Officers to join our team at London Stadium. As part of our event operations, you will play a key role in ensuring the safety, security, and enjoyment of all spectators and staff during a wide range of events from Premier League football matches to concerts and large-scale public gatherings. You will represent both ZAM FM and London Stadium, providing a visible security presence, assisting with crowd management, and delivering exceptional customer service at all times.
Key Responsibilities
- Provide a safe and welcoming environment for all spectators, visitors, and staff.
- Conduct ticket checks, bag searches, and access control in accordance with venue and event policies.
- Manage crowd flow and ensure spectator safety before, during, and after events.
- Respond professionally to incidents, emergencies, or first aid situations as required.
- Deliver clear and confident communication to guests and colleagues.
- Follow all company and stadium procedures, including health & safety and safeguarding standards.
- Support the delivery of a positive event experience through proactive engagement and problem-solving.
Essential Requirements
- SIA Door Supervisor Licence
- Valid ACT (Action Counters Terrorism) Certificate
- First Aid Certification (in date and valid)
- NVQ Level 2 Spectator Safety
- Excellent communication and interpersonal skills
- Professional appearance and manner
- Ability to remain calm and confident under pressure
- Flexible and reliable approach to working hours (including evenings, weekends, and public holidays)
Desirable Attributes
- Previous experience in stadium, arena, or event security roles
- Conflict management or customer service training
- Team player with a proactive attitude
What We Offer
- Opportunities for ongoing training and progression
- A friendly, professional team environment
- Regular work at one of London's most iconic venues
Event Security Officer employer: ZAM FM LTD
Contact Detail:
ZAM FM LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Security Officer
✨Tip Number 1
Network like a pro! Reach out to people in the event security industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings at ZAM FM or other venues.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your crowd management and communication abilities during interviews or networking events. Be ready to share examples of how you've handled tough situations in the past.
✨Tip Number 3
Stay flexible! The event security world can be unpredictable, so being open to various shifts and roles will make you more appealing to employers. Plus, it shows you're committed to being part of the team!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in joining ZAM FM and being part of our fantastic team at London Stadium.
We think you need these skills to ace Event Security Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. As an Event Security Officer, you'll be the face of ZAM FM and London Stadium, so we want to see how you can create a welcoming environment for everyone.
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, and it helps us understand your qualifications better. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your relevant skills and experiences that align with the job description. This shows us that you’re genuinely interested in being part of our team at London Stadium.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at ZAM FM LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Event Security Officer. Familiarise yourself with crowd management techniques, ticket checks, and emergency response protocols. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Event Security Officer, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might be asked how you would handle a difficult situation with a spectator, so prepare examples that highlight your interpersonal skills and ability to remain calm under pressure.
✨Demonstrate Your Customer Service Mindset
ZAM FM values customer-focused individuals, so be ready to discuss your previous experiences in customer service. Share specific instances where you went above and beyond to ensure a positive experience for others, as this aligns perfectly with the expectations of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential situations you might face at events, such as managing a large crowd or dealing with an emergency. Practising your responses will help you feel more prepared and confident during the interview.
