At a Glance
- Tasks: Lead and grow strategic accounts in payroll, HR, and managed services.
- Company: Join Zalaris, a dynamic company focused on expansion and transformation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work with senior stakeholders and drive innovation in a collaborative environment.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a senior, commercially driven Senior Key Account Manager to lead and grow a portfolio of strategic UK clients across payroll, HR, and managed services. This role is central to the growth agenda of the Zalaris UK & Ireland region, supporting a phase of expansion and transformation. You will work with complex, high‑value accounts, partnering with senior stakeholders to drive long‑term client value. As a trusted advisor, you will be responsible for revenue growth, profitability, and customer retention, while coordinating cross‑functional teams to deliver high‑quality services and outcomes.
Key Responsibilities
- Own the customer P&L and be commercially accountable
- Develop a key account management plan for each dedicated account
- Build and maintain strong, long‑lasting customer relationships
- Secure and measure customer satisfaction
- Sales & manage opportunity pipeline (up‑sale, cross‑sale, new areas, renewal)
- Ensure successful and correct delivery of our solutions according to customer needs and objectives
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Forecast and track key customer account metrics
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Drive innovation and customer improvement
- Client expectation (client alignment, execution and measurement)
- Informed of service and contract escalations and being 3rd line for resolutions
- Own and manage tactical (management) client meetings
- Internal client account meetings to secure overall alignment for sales, operational issues, opportunities, actions, etc.
- Support bid‑team in new sales
- Secure contract handover from sales to operations (lifecycle)
Account Growth & Commercial Ownership
- Manage and expand a portfolio of strategic UK accounts
- Identify and drive opportunities for upselling, cross‑selling, and service expansion
- Own account plans, sales pipeline, forecasting, and contract renewals
Client Leadership & Governance
- Build and maintain strong relationships with senior (C‑level) stakeholders
- Lead quarterly business reviews, service reviews, and executive discussions
- Act as the primary escalation point for critical client issues
Delivery & Performance
- Partner with delivery teams to ensure service levels and performance targets are met
- Drive continuous improvement and service optimisation initiatives
- Oversee change requests from initial assessment through to delivery
Financial Accountability
- Take ownership of account profitability, including margins and cost efficiency
- Work closely with finance and delivery teams to support sustainable growth
Key Performance Indicators (KPIs)
Success in this role will be measured through a balanced scorecard covering revenue growth, profitability, service performance, and customer satisfaction.
Key Account Manager in Weybridge employer: Zalaris
Zalaris is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With a hybrid working model in the UK and Ireland, employees enjoy flexibility while engaging with high-value clients, driving meaningful impact in payroll, HR, and managed services. The company is committed to nurturing talent and providing opportunities for advancement, making it an ideal place for those seeking a rewarding career in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Weybridge
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their clients, services, and recent news. We want you to walk in feeling confident and ready to discuss how you can drive revenue growth and customer satisfaction.
✨Tip Number 3
Showcase your success stories! When chatting with potential employers, share specific examples of how you've built strong client relationships or driven account growth. We love hearing about real results and how you’ve made an impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We believe that showing appreciation can set you apart from other candidates.
We think you need these skills to ace Key Account Manager in Weybridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience with strategic accounts, revenue growth, and customer relationships. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven client satisfaction and managed complex accounts in the past.
Showcase Your Commercial Acumen:Since this role is all about commercial accountability, make sure to highlight your experience with P&L management and your ability to drive profitability. We love seeing numbers that back up your achievements!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zalaris
✨Know Your Numbers
As a Senior Key Account Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to revenue growth and profitability. Be ready to discuss how you've managed P&L in previous roles and how you can apply that knowledge to drive success for the company.
✨Build Rapport with Stakeholders
This role involves working closely with senior stakeholders. Practice building rapport by preparing questions that show your interest in their business challenges. Share examples of how you've successfully built long-lasting relationships in the past, and be prepared to discuss how you would approach client engagement in this new role.
✨Showcase Your Strategic Thinking
You'll need to develop key account management plans, so come prepared with a strategy. Think about how you would approach account growth and service expansion. Present a case study or example from your experience where you identified opportunities for upselling or cross-selling, and explain the impact it had on the client relationship.
✨Demonstrate Problem-Solving Skills
In this position, resolving customer issues is crucial. Prepare to discuss specific challenges you've faced with clients and how you resolved them. Highlight your ability to act as a trusted advisor and how you ensure customer satisfaction, even in difficult situations. This will show your potential employer that you're equipped to handle the complexities of the role.
