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- Tasks: Support UK and Ireland customers with SAP solutions, resolving complex issues and ensuring quality.
- Company: Zalaris is a fast-growing leader in Tech HR and payroll solutions, fostering innovation and teamwork.
- Benefits: Enjoy flexible work, financial perks, mentorship opportunities, and a vibrant company culture.
- Why this job: Join a diverse team where your contributions matter and you can make a real impact.
- Qualifications: 5+ years of SAP experience in ERP HR and Payroll; strong knowledge of HCM modules required.
- Other info: Home-based role with minimal travel; strong virtual connections across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Reference No: 2810
Office Type:
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We\’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris\’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We\’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris\’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
We are looking for an experienced SAP HCM Consultant to join our AMS team. This role focuses on delivering expert-level support services to our existing SAP HCM customer base. You will be responsible for handling support tickets, resolving incidents and service requests, and ensuring timely delivery aligned with SLAs.
This is a home-based role (UK) with minimal travel, offering the opportunity to work closely with a strong virtual team across Europe in a collaborative and supportive environment.
Your Responsibilities
- Handle day-to-day support tickets for SAP HCM modules (Payroll, PA, OM, TM, ESS, MSS, etc.)
- Investigate and resolve customer-reported issues within defined SLA timelines
- Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions
- Deliver high-quality documentation, analysis, and root-cause resolution
- Support and coordinate minor enhancements and change requests
- Monitor system performance, troubleshoot and escalate complex issues when required
- Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations
- Ensure all support activities are compliant with legal regulations and internal standards
- Assist in knowledge sharing and mentoring junior consultants within the AMS team
- Participate in incident reviews and provide input to continuous service improvement initiatives
Skills and Experience Required
- Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (payroll, PA, TM, ESS, MSS, T&E, OM etc.)
- The role requires good SAP HXM / HCM product knowledge, the ability to act independently in many complex situations, guide others and improve and influence work processes to ensure a seamless service.
- Previous experience working in a client support environment, handling high volume tickets with a focus on customer SLA\’s.
- The candidate needs to have a strong understanding of operational payroll/HR processes and their underpinning legislative requirements.
- Any experience of SuccessFactors is a benefit.
- Managing client relationships, ensuring that sponsors and all stakeholders (internal and external) are kept informed on progress, with appropriate escalations for decisions and resolutions
- Ability to identify potential issues, raising these to the appropriate channels (AMS and Compliance Manager, Operations Manager, Head of Operations) and providing possible solutions and approaches for resolution
- Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team
- Excellent verbal and written English language skills, including ability to communicate complex concepts to a varied audience
- Commercial awareness of client arrangements and focus on ensuring that work is delivered within these constraints
- Competent in the use of MS Office
What we offer – Financial benefits
- Customer and Employee Referral schemes
- Occupational sick pay (8 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme with accelerators
- Private Medical Insurance (with option to add dependents)
- Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
- Financial rewards for long service and achievements
- Free eye tests
- Monthly ZALOTTO (£100 cash prize draw)
What we offer – Non-Financial benefits
- Work-life balance and flexibility ethos
- Strong leadership with an open-door policy
- Non-hierarchical approach to people management
- Company social and team bonding events
- Annual Leave Purchase scheme
- Additional leave for Long Service (+1d holiday from start of 5th year of service)
- Sabbatical
- Corporate branded merchandise
- Employee recognition program
- Zalaris mentorship program
- Mental health support
- Employee Assistance Programme (\”Zealth\”)
- Paid time off for community volunteering (\”The Good Zeed\”)
- Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
SAP HCM Consultant employer: Zalaris
Contact Detail:
Zalaris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP HCM Consultant
✨Tip Number 1
Familiarise yourself with the specific SAP HCM modules mentioned in the job description, such as Payroll, PA, and TM. This will not only help you understand the role better but also allow you to speak confidently about your experience during any discussions.
✨Tip Number 2
Network with current or former employees of Zalaris on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with UK and Irish payroll legislation, as this is crucial for the role. Being able to articulate how you've navigated these regulations in past positions will demonstrate your expertise and readiness for the job.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of past projects where you successfully engaged with multiple stakeholders. This aligns with Zalaris' emphasis on teamwork and communication, making you a more attractive candidate.
We think you need these skills to ace SAP HCM Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant SAP HCM experience and skills. Focus on your knowledge of UK and Irish payroll legislation, as well as your ability to manage client relationships and deliver high-quality documentation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Zalaris. Mention specific experiences that demonstrate your problem-solving abilities and your proactive approach to work, aligning them with the responsibilities outlined in the job description.
Showcase Your Technical Skills: Clearly outline your technical expertise in SAP HCM modules and any experience with SuccessFactors. Use specific examples to illustrate how you've successfully configured and tested solutions in previous roles.
Highlight Team Collaboration: Zalaris values teamwork, so be sure to include examples of how you've worked collaboratively across different teams or stakeholders. Emphasise your ability to mentor others and contribute to team capability.
How to prepare for a job interview at Zalaris
✨Showcase Your SAP Expertise
Make sure to highlight your extensive experience with SAP HCM and Payroll during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you resolved them. This will demonstrate your technical knowledge and problem-solving skills.
✨Understand Zalaris' Culture
Familiarise yourself with Zalaris' values and working ethos, particularly their focus on team spirit and inclusivity. During the interview, express how your personal values align with theirs and provide examples of how you've contributed to a positive team environment in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complex issues and client relationships. Practice articulating your thought process and decision-making strategies when faced with challenging situations, as this will showcase your analytical skills and client-focused approach.
✨Demonstrate Your Communication Skills
Since the role involves engaging with various stakeholders, it's crucial to exhibit strong verbal and written communication skills. Prepare to explain complex concepts in simple terms and provide examples of how you've effectively communicated with clients or team members in previous roles.