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- Tasks: Provide expert support for SAP HCM modules and resolve customer issues efficiently.
- Company: Join Zalaris, a global leader in Tech HR and payroll solutions with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact in a collaborative environment while working with cutting-edge technology.
- Qualifications: 5+ years of SAP HCM experience and strong problem-solving skills required.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris' culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We are committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness.
We are looking for an experienced SAP HCM Consultant to join our AMS team. This role focuses on delivering expert-level support services to our existing SAP HCM customer base. You will be responsible for handling support tickets, resolving incidents and service requests, and ensuring timely delivery aligned with SLAs. This is a home-based role (UK) with minimal travel, offering the opportunity to work closely with a strong virtual team across Europe in a collaborative and supportive environment.
Your Responsibilities:
- Handle day-to-day support tickets for SAP HCM modules (Payroll, PA, OM, TM, ESS, MSS, etc.)
- Investigate and resolve customer-reported issues within defined SLA timelines
- Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions
- Deliver high-quality documentation, analysis, and root-cause resolution
- Support and coordinate minor enhancements and change requests
- Monitor system performance, troubleshoot and escalate complex issues when required
- Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations
- Ensure all support activities are compliant with legal regulations and internal standards
- Assist in knowledge sharing and mentoring junior consultants within the AMS team
- Participate in incident reviews and provide input to continuous service improvement initiatives
Skills and Experience Required:
- Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (payroll, PA, TM, ESS, MSS, T&E, OM etc.)
- Good SAP HXM / HCM product knowledge, ability to act independently in many complex situations, guide others and improve and influence work processes
- Previous experience working in a client support environment, handling high volume tickets with a focus on customer SLAs
- Strong understanding of operational payroll/HR processes and their underpinning legislative requirements
- Experience of SuccessFactors is a benefit
- Managing client relationships, ensuring that sponsors and all stakeholders are kept informed on progress
- Ability to identify potential issues and provide possible solutions
- Ability to work collaboratively across multiple parties as one team
- Excellent verbal and written English language skills
- Commercial awareness of client arrangements
- Competent in the use of MS Office
What we offer - Financial benefits:
- Customer and Employee Referral schemes
- Occupational sick pay (8 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme with accelerators
- Private Medical Insurance (with option to add dependents)
- Employee education and apprenticeship opportunities
- Financial rewards for long service and achievements
- Free eye tests
- Monthly ZALOTTO (£100 cash prize draw)
What we offer - Non-Financial benefits:
- Work-life balance and flexibility ethos
- Strong leadership with an open-door policy
- Non-hierarchical approach to people management
- Company social and team bonding events
- Annual Leave Purchase scheme
- Additional leave for Long Service (+1d holiday from start of 5th year of service)
- Sabbatical
- Corporate branded merchandise
- Employee recognition program
- Zalaris mentorship program
- Mental health support
- Employee Assistance Programme ("Zealth")
- Paid time off for community volunteering ("The Good Zeed")
- Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate.
SAP HCM Consultant in Matlock employer: Zalaris
Contact Detail:
Zalaris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP HCM Consultant in Matlock
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP HCM space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role at Zalaris or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your SAP HCM knowledge. Make sure you can talk confidently about your experience with payroll, PA, and other modules. Show them you’re not just a consultant, but a problem-solver who can handle support tickets like a champ!
✨Tip Number 3
Don’t forget to showcase your soft skills! Zalaris values team spirit and open communication, so be ready to discuss how you’ve collaborated with others and resolved conflicts in past roles. They want to see that you can fit into their vibrant culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zalaris team. Let’s get you that SAP HCM Consultant role!
We think you need these skills to ace SAP HCM Consultant in Matlock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SAP HCM Consultant role. Highlight your experience with SAP HCM modules and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Zalaris and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved complex issues in the past. We value candidates who can think critically and act independently, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're keen on being part of our vibrant community at Zalaris!
How to prepare for a job interview at Zalaris
✨Know Your SAP HCM Inside Out
Make sure you brush up on your knowledge of SAP HCM modules, especially Payroll, PA, OM, TM, ESS, and MSS. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Support Experience
Since the role involves handling support tickets and ensuring compliance with SLAs, prepare examples from your past experiences where you've managed high volumes of tickets effectively. Highlight how you communicated with clients and resolved their issues promptly.
✨Demonstrate Team Spirit and Collaboration
Zalaris values teamwork, so be prepared to talk about how you've collaborated with others in previous roles. Share instances where you worked with internal stakeholders or external partners to achieve a common goal, showcasing your ability to work in a virtual team environment.
✨Prepare for Technical Questions
Expect some technical questions related to SAP HCM and payroll processes. Brush up on your understanding of operational payroll/HR processes and relevant legislation. Being able to explain complex concepts clearly will impress your interviewers.