At a Glance
- Tasks: Support SAP HCM modules and resolve customer issues in a collaborative virtual team.
- Company: Join Zalaris, a global leader in Tech HR and payroll solutions with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work, health benefits, and opportunities for professional growth.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact in a supportive environment while working with cutting-edge HR technology.
- Qualifications: 5+ years of SAP HCM experience and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness.
We are looking for an experienced SAP HCM Consultant to join our AMS team. This role focuses on delivering expert-level support services to our existing SAP HCM customer base. You will be responsible for handling support tickets, resolving incidents and service requests, and ensuring timely delivery aligned with SLAs. This is a home-based role (UK) with minimal travel, offering the opportunity to work closely with a strong virtual team across Europe in a collaborative and supportive environment.
Your Responsibilities
- Handle day-to-day support tickets for SAP HCM modules (Payroll, PA, OM, TM, ESS, MSS, etc.)
- Investigate and resolve customer-reported issues within defined SLA timelines
- Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions
- Deliver high-quality documentation, analysis, and root-cause resolution
- Support and coordinate minor enhancements and change requests
- Monitor system performance, troubleshoot and escalate complex issues when required
- Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations
- Ensure all support activities are compliant with legal regulations and internal standards
- Assist in knowledge sharing and mentoring junior consultants within the AMS team
- Participate in incident reviews and provide input to continuous service improvement initiatives
Skills And Experience Required
- Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (payroll, PA, TM, ESS, MSS, T&E, OM, etc.)
- Good SAP HXM / HCM product knowledge, the ability to act independently in many complex situations, guide others and improve and influence work processes to ensure a seamless service.
- Previous experience working in a client support environment, handling high volume tickets with a focus on customer SLAs.
- Strong understanding of operational payroll/HR processes and their underpinning legislative requirements.
- Any experience of SuccessFactors is a benefit.
- Managing client relationships, ensuring that sponsors and all stakeholders are kept informed on progress, with appropriate escalations for decisions and resolutions.
- Ability to identify potential issues, raising these to the appropriate channels and providing possible solutions and approaches for resolution.
- Ability to work collaboratively across multiple parties as one team.
- Excellent verbal and written English language skills, including ability to communicate complex concepts to a varied audience.
- Commercial awareness of client arrangements and focus on ensuring that work is delivered within these constraints.
- Competent in the use of MS Office.
What We Offer - Financial Benefits
- Customer and Employee Referral schemes
- Occupational sick pay (8 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme with accelerators
- Private Medical Insurance (with option to add dependents)
- Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
- Financial rewards for long service and achievements
- Free eye tests
- Monthly ZALOTTO! 100 cash prize draw
What We Offer - Non-Financial Benefits
- Work-life balance and flexibility ethos
- Strong leadership with an open-door policy
- Non-hierarchical approach to people management
- Company social and team bonding events
- Annual Leave Purchase scheme
- Additional leave for Long Service (+1d holiday from start of 5th year of service)
- Sabbatical
- Corporate branded merchandise
- Employee recognition program
- Zalaris mentorship program
- Mental health support
- Employee Assistance Programme (Zealth)
- Paid time off for community volunteering (The Good Zeed)
- Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate.
SAP HCM Consultant - UK & Irish Payroll in London employer: Zalaris
Zalaris is an exceptional employer that champions a vibrant and inclusive work culture, where every employee's contribution is valued. With a strong emphasis on professional growth, employees benefit from extensive training opportunities, flexible working arrangements, and a supportive team environment that fosters innovation. Located in Surrey, this role offers the unique advantage of minimal travel while collaborating with a diverse team across Europe, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land SAP HCM Consultant - UK & Irish Payroll in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and payroll space, especially those who work with SAP HCM. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of UK and Irish payroll processes. We want you to shine when discussing how you can tackle support tickets and enhance customer satisfaction.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved complex issues in past roles. This will demonstrate your ability to handle the demands of the SAP HCM Consultant position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our vibrant team at Zalaris.
We think you need these skills to ace SAP HCM Consultant - UK & Irish Payroll in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP HCM Consultant role. Highlight your experience with UK and Irish Payroll, and don’t forget to mention any relevant projects or achievements that showcase your skills in handling support tickets and resolving issues.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Zalaris and how your background aligns with our values. Mention your experience in client support and your ability to work collaboratively in a team.
Showcase Your Communication Skills:Since this role requires excellent verbal and written English skills, make sure your application reflects that. Use clear and concise language, and if possible, include examples of how you've communicated complex concepts to different audiences in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zalaris
✨Know Your SAP HCM Inside Out
Make sure you brush up on your knowledge of SAP HCM, especially the UK and Irish Payroll modules. Be ready to discuss specific functionalities and how you've used them in past roles. This will show that you're not just familiar with the system but can also provide expert-level support.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous positions. Think about specific incidents where you handled support tickets or escalated problems effectively. This will highlight your ability to troubleshoot and ensure timely delivery aligned with SLAs.
✨Showcase Your Collaborative Spirit
Zalaris values teamwork, so be ready to talk about how you've worked with others in a virtual environment. Share experiences where you collaborated with internal stakeholders or customer teams to improve service delivery. This will demonstrate that you fit well within their culture.
✨Communicate Clearly and Confidently
Since you'll need to explain complex concepts to varied audiences, practice articulating your thoughts clearly. Use simple language when discussing technical details and be prepared to answer questions about your communication style. This will help you stand out as a strong candidate.
