At a Glance
- Tasks: Manage key client relationships and drive sales growth in a dynamic environment.
- Company: Join Zalaris, a global leader in Tech HR and payroll solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values creativity and open communication.
- Why this job: Make a real impact by partnering with top clients and driving innovation.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 50000 - 70000 € per year.
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness.
Role Summary
Managing and driving the relationships of the company with its most important clients. Responsible for achieving certain sales targets from direct sales routes through the process of growing and developing existing clients. Overall responsibility of managing the total Zalaris deliveries, development and customer satisfaction of defined key customers.
Your Responsibilities
- Own the customer P&L and be commercially accountable
- Develop a key account management plan for each dedicated account
- Build and maintain strong, long-lasting customer relationships
- Secure and measure customer satisfaction
- Sales & manage opportunity pipeline (up-sale, cross sale, new areas, renewal)
- Ensure successful and correct delivery of our solutions according to customer needs and objectives
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Forecast and track key customer account metrics
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Drive innovation and customer improvement
- Client expectation (client alignment, execution and measurement)
- Informed of Service and Contract Escalations and being 3rd line for resolutions
- Own and manage Tactical (management) client meetings
- Internal client account meetings to secure overall alignment for sales, operational issues, opportunities, actions, etc.
- Support bid-team in new sales
- Secure contract handover from sales to operations (lifecycle)
Your Experience and Skills
What Success Looks Like (Year One)
In your first year, success will be defined by your ability to strengthen client relationships, deliver measurable revenue growth, improve account profitability, and enhance overall customer satisfaction across your portfolio.
Key Responsibilities
- Manage and expand a portfolio of strategic UK accounts
- Identify and drive opportunities for upselling, cross-selling, and service expansion
- Own account plans, sales pipeline, forecasting, and contract renewals
Client Leadership & Governance
- Build and maintain strong relationships with senior (C-level) stakeholders
- Lead quarterly business reviews, service reviews, and executive discussions
- Act as the primary escalation point for critical client issues
Delivery & Performance
- Partner with delivery teams to ensure service levels and performance targets are met
- Drive continuous improvement and service optimisation initiatives
- Oversee change requests from initial assessment through to delivery
Financial Accountability
- Take ownership of account profitability, including margins and cost efficiency
- Work closely with finance and delivery teams to support sustainable growth
Key Performance Indicators (KPIs)
Success in this role will be measured through a balanced scorecard covering revenue growth, profitability, service performance, and customer satisfaction.
Key Account Manager in London employer: Zalaris
Zalaris is an exceptional employer that champions a dynamic and inclusive work culture, where every employee's contribution is valued. With a commitment to professional growth and a hybrid working model, employees can thrive in a supportive environment that encourages innovation and collaboration. The company's Nordic-inspired ethos fosters a sense of belonging, making it an ideal place for those seeking meaningful and rewarding careers in the tech HR and payroll solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Key Account Manager role. Highlight your experience in managing client relationships and driving sales growth. Keep it concise and impactful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Key Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing client relationships and driving sales growth, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow accounts and improve customer satisfaction. Numbers speak volumes, so include metrics where possible!
Be Authentic:Zalaris values diversity and authenticity, so let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to client management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Zalaris!
How to prepare for a job interview at Zalaris
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to account profitability and sales growth. Be ready to discuss how you've managed P&L in previous roles.
✨Build Rapport with Stakeholders
Zalaris values strong relationships, especially with senior stakeholders. Prepare examples of how you've successfully built and maintained relationships in the past. Show that you can communicate effectively and align client expectations with service delivery.
✨Showcase Your Problem-Solving Skills
In this role, you'll face challenges that require quick thinking and resolution. Think of specific instances where you've resolved client issues or improved customer satisfaction. Highlight your ability to act as a trusted advisor and maintain client trust.
✨Demonstrate Your Strategic Thinking
Zalaris is looking for someone who can drive growth through strategic account management. Prepare to discuss how you've developed account plans and identified upselling or cross-selling opportunities. Show that you can think ahead and contribute to long-term client value.
