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- Tasks: Lead customer support initiatives and implement AI solutions for operational excellence.
- Company: A top global e-commerce company with a focus on innovation.
- Benefits: Generous employee discounts, vacation time, and professional development opportunities.
- Why this job: Shape the future of customer service with cutting-edge AI strategies.
- Qualifications: 7+ years in leadership roles in customer service and IT management.
- Other info: Enjoy a hybrid working model and a dynamic work environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading global e-commerce company is seeking a Director of Customer Enablement to enhance customer support and operations. The ideal candidate will have over 7 years of experience in leadership roles within customer service and IT service management, driving operational excellence and implementing AI-powered solutions.
This role offers a hybrid working model, generous benefits including employee discounts and vacation time, and opportunities for professional development.
Head of Customer Enablement & AI Strategy in Cheltenham employer: Zalando GmbH
Contact Detail:
Zalando GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Enablement & AI Strategy in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce and customer service sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews! Research the company’s AI initiatives and customer enablement strategies. We want you to show them you’re not just a fit for the role, but that you’re genuinely excited about their mission.
✨Tip Number 3
Don’t forget to showcase your leadership experience! Be ready to discuss specific examples of how you’ve driven operational excellence in previous roles. We believe that sharing your success stories can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that Head of Customer Enablement & AI Strategy position!
We think you need these skills to ace Head of Customer Enablement & AI Strategy in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Enablement & AI Strategy role. Highlight your leadership experience in customer service and IT service management, as well as any relevant AI projects you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer support and operations. Share specific examples of how you've driven operational excellence in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and data to demonstrate how you’ve made a positive impact in your past positions, especially in areas related to customer enablement and AI solutions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zalando GmbH
✨Know Your Stuff
Make sure you brush up on the latest trends in customer enablement and AI strategies. Familiarise yourself with the company's current operations and how they leverage technology to enhance customer support. This will show that you're not just interested in the role, but also invested in their success.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects in customer service and IT service management. Highlight specific achievements that demonstrate your ability to drive operational excellence and implement innovative solutions.
✨Ask Insightful Questions
Come prepared with thoughtful questions about the company's approach to customer enablement and their vision for integrating AI. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals.
✨Emphasise Adaptability
In a hybrid working model, adaptability is key. Be ready to discuss how you've successfully navigated changes in work environments or processes in the past. This will reassure them that you can thrive in their dynamic setting.
