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For Companies At a Glance
- Tasks: Lead strategic initiatives to enhance customer service using AI-driven solutions.
- Company: A top e-commerce company focused on innovation and customer experience.
- Benefits: Hybrid work model, competitive salary, and comprehensive employee benefits.
- Why this job: Make a significant impact on customer experiences in a dynamic e-commerce environment.
- Qualifications: 7+ years in Customer Service and ITSM with strong communication skills.
- Other info: Join a forward-thinking team with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading e-commerce company is seeking a Director of Customer Enablement to lead strategic initiatives in customer service and optimize operations with an AI-first approach. The role involves scaling customer-facing processes and enhancing customer experiences through effective leadership.
Ideal candidates have over 7 years of experience in Customer Service and ITSM, as well as strong communication and stakeholder management skills. This position offers a hybrid working model and various employee benefits.
Director, AI-Driven Customer Enablement (Hybrid) in Cheltenham employer: Zalando GmbH
Contact Detail:
Zalando GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, AI-Driven Customer Enablement (Hybrid) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and customer service sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's AI initiatives. Show us that you understand their vision and how your experience aligns with their goals. Bring examples of how you've successfully implemented AI-driven solutions in customer service before.
✨Tip Number 3
Practice your communication skills! As a Director, you'll need to convey complex ideas simply. Try mock interviews with friends or use online platforms to refine your pitch. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Director, AI-Driven Customer Enablement (Hybrid) in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Customer Enablement role. Highlight your experience in customer service and ITSM, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've optimised operations or enhanced customer experiences in previous positions.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zalando GmbH
✨Know Your AI Inside Out
Since the role focuses on an AI-first approach, make sure you brush up on the latest trends and technologies in AI that can enhance customer service. Be ready to discuss how you've implemented AI solutions in past roles and the impact they had on customer experiences.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams or initiatives in the past, particularly in customer service or ITSM. Highlight your ability to inspire and motivate others to achieve strategic goals.
✨Master Stakeholder Management
This position requires excellent communication and stakeholder management skills. Think of specific instances where you've effectively managed relationships with various stakeholders. Be ready to explain how you navigated challenges and ensured alignment across different teams.
✨Prepare for Hybrid Work Discussions
With a hybrid working model in place, be prepared to discuss your experience with remote and in-person team dynamics. Share how you maintain productivity and engagement in a hybrid environment, and any strategies you've used to foster collaboration among team members.
