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- Tasks: Manage exciting public sector projects and build strong client relationships.
- Company: Join Zaizi, a forward-thinking tech company making a real difference.
- Benefits: Competitive salary, generous leave, professional development, and health perks.
- Why this job: Make an impact in National Security while growing your career.
- Qualifications: Experience in client management and project delivery is essential.
- Other info: Inclusive culture welcoming diverse backgrounds and experiences.
The predicted salary is between 64000 - 88000 £ per year.
Work on exciting public sector projects and make a positive difference in people’s lives. At Zaizi, we thrive on solving complex challenges through creative thinking and the latest tools and tech. As Senior Client Manager for National Security, you’ll play a key role in building relationships with National Security Clients, identifying and developing opportunities and ensuring sustainable and efficient delivery processes within the organisation.
Key responsibilities include:
- Managing a diverse portfolio of National Security clients
- Identifying and developing opportunities for growth
- Overseeing and contributing to project delivery
Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do – if that sounds like you, you’ll fit right in!
Requirements
- Client and Stakeholder Partnership: Act as a strategic partner to clients, building and nurturing strong, long-lasting relationships at all levels. You will have an intimate understanding of the National Security landscape and client set, be adept at identifying opportunities for growth and able to manage stakeholder expectations, facilitating seamless communication between technical and non-technical teams.
- Project Delivery: You’ll have experience of working on and delivering projects for National Security clients from either a consulting, business analysis or project management perspective.
- Commercial and Financial Insight: As part of the National Security team, you’ll be responsible for the commercial success of your key accounts, overseeing profitability, communicating value, and identifying growth opportunities. You will be instrumental in the creation of business cases and ensuring optimal value is derived from contracts and supplier relationships.
- Team Dynamics and Leadership: A strong team player, you’ll be a champion for positive team culture, identifying and proactively addressing issues within team dynamics, coaching individuals and teams, fostering an environment of continuous improvement and collaboration.
- Continuous Improvement and Innovation: You will drive new-thinking and continuous improvement across our teams. This includes leveraging customer feedback to enhance our services and proactively identifying opportunities to educate, upskill, and support client teams in realising their digital ambitions.
- Business Development: Identifies and pursues new strategic opportunities for business growth. Develops and presents compelling business cases and negotiates at a senior level to secure new revenue streams and partnerships.
- Customer Relationship Management: Cultivates and maintains high-level relationships with clients and stakeholders. Acts as the primary escalation point for key National Security clients, ensuring client satisfaction and alignment with their long-term strategic goals.
- Experience in translating complex technical terminology and processes to clients with varying levels of digital fluency.
You don’t meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process—just ask!
The role will require the client to hold a DV level security clearance. Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 10+ years continuously.
Interview Process:
- 1st stage: Initial phone screening done by a member of the recruitment team
- 2nd stage: Capability interview, this stage evaluates your Client Management expertise and experience.
- Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions.
Salary: £75,000-£105,000
Benefits
- Compensation: Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.
- Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
- Protection: Comprehensive Group Life Assurance for peace of mind.
- Purpose & Culture: Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure. Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success. Service & Community: We support those who serve. 10 paid days for Reservist Military Service.
- Work / Life Balance: Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle. Giving back: 2 paid volunteering days per year.
- Development & Growth: Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave. Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not. Support: Access to 1-2-1 professional coaching and team training to accelerate your career.
- Health & Balance: Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards). Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup. Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.
For further information contact: Nat Hinds: Head of Talent, Kayla Kirby: Talent Acquisition Specialist.
Senior Client Manager in London employer: Zaizi
Contact Detail:
Zaizi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the National Security sector. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research Zaizi and understand their projects and values. Think about how your experience aligns with their mission to make a positive difference. Tailor your answers to show you’re not just a fit for the role, but for the company culture too.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. Highlight your creative thinking and how you’ve used tech to drive results—this is key for a Senior Client Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you top of mind and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Client Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Manager role. Highlight your experience in client management and project delivery, especially within the National Security sector. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve made a positive impact in previous roles. Use metrics where possible to demonstrate your success in managing client relationships and driving business growth.
Be Authentic: Let your personality shine through in your application. We’re looking for bright, positive-thinking individuals, so don’t be afraid to show us your can-do attitude and passion for making a difference in people’s lives.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Zaizi!
How to prepare for a job interview at Zaizi
✨Know Your Clients
Before the interview, dive deep into understanding the National Security landscape and the specific clients Zaizi works with. Familiarise yourself with their challenges and how your experience can help address them. This will show that you’re not just interested in the role, but also in making a real impact.
✨Showcase Your Project Delivery Skills
Be ready to discuss your past experiences in managing projects for National Security clients. Prepare specific examples that highlight your ability to deliver results, manage stakeholder expectations, and facilitate communication between technical and non-technical teams. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Team Dynamics
Zaizi values a positive team culture, so be prepared to talk about how you've contributed to team dynamics in previous roles. Share examples of how you've coached individuals or addressed issues within a team. This will illustrate your leadership qualities and your commitment to fostering collaboration.
✨Prepare for the Presentation
The final stage includes a presentation, so make sure you know your stuff! Choose a relevant topic that showcases your expertise in client management or project delivery. Practice your presentation skills to ensure you communicate clearly and confidently, as this is your chance to shine in front of the panel.
