At a Glance
- Tasks: Manage service desk operations and support cloud infrastructure while ensuring security.
- Company: Join a mission-driven tech company focused on securing the UK's digital landscape.
- Benefits: Competitive pay, generous leave, professional development, and health perks.
- Other info: Enjoy a hybrid work model with excellent career growth opportunities.
- Why this job: Make a real impact on critical projects while growing your IT skills.
- Qualifications: Experience in 2nd-line support for Microsoft 365 and Azure environments.
The predicted salary is between 29700 - 36300 £ per year.
We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.
Key Responsibilities
- Helpdesk Operations: Triage, manage, and resolve daily 1st, 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
- M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
- InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management—monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
- User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
- On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.
Qualifications & Experience
- Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).
- Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable.
- Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards.
This position will be onsite Mon-Thu with Fridays remote.
Benefits
- Compensation: Salaries reviewed annually to ensure they reflect your performance and market value.
- Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
- Protection: Comprehensive Group Life Assurance for peace of mind.
- Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure.
- Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
- Service & Community: We support those who serve. 10 paid days for Reservist Military Service.
- Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
- Giving back: 2 paid volunteering days per year.
- Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.
- Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
- Support: Access to 1-2-1 professional coaching and team training to accelerate your career.
- Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
- Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.
- Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.
IT Support Engineer (2nd Line) in London employer: Zaizi
Zaizi is an exceptional employer that prioritises the professional growth of its employees while fostering a collaborative and innovative work culture. Located in a hybrid environment, we offer flexible working arrangements, competitive benefits, and opportunities to engage with cutting-edge technology in the Public Safety sector, ensuring that our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (2nd Line) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zaizi values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zaizi might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zaizi!
✨Direct Apply to Zaizi
Let's not forget to apply directly through the Zaizi website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (2nd Line) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zaizi.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zaizi. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zaizi
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
