Brand Ambassador / Trainer in Birmingham

We are the creators of mobile solutions that let people live life to the fullest. Our brands are household names in the mobile world: ZAGG, InvisibleShield, Gear4, and mophie. From screen protection to portable power, we have the mobile world covered!

Why Work at ZAGG?

• We are innovators. The first iPhone screen protection? That was us. The first mobile battery case? That was us, too.
• We aren't just industry followers, we are industry leaders—constantly pioneering new frontiers in the mobile world.

Annual Bonus Program

• 401K Match up to 3.5% with Immediate Vesting
• Generous PTO Program
• Medical—100% Paid Coverage for Employees
• Paid Maternity and Paternity Leave
• Tuition Reimbursement
• Dependent Care Contribution Matching
• Professional Training and Development

Our cultural beliefs influence everything we do. They are the north stars that lead us to create industry-leading products and a culture of excitement, innovation and mutual respect.

Culture

• We’re a tight-knit team built on the passion of building mobile solutions.
• At ZAGG, we create an environment where our employees feel like nothing can hold them back.
• We strive to create a collaborative work environment where everyone has a voice.
• Celebrating and uniting as employees is important to us, and we strive to include everyone in the inner workings of our company.
• We enjoy outings together, as well as lively company meetings and holiday parties.

Join the ZAGG Family

We’re always looking for talented, passionate people to join the ZAGG team.

Location: Birmingham, United Kingdom

Position Summary

This position will be responsible for supporting sales across the UK region. The Brand Ambassador/Trainer will be the face of our company and will deliver a world-class experience with every interaction with our partners. Their primary focus is supporting retail performance in their assigned territory to achieve sales targets via store visits, trainings, events and technical support when required.

Key Responsibilities

• Provide onsite support to retail employees and distributor partners where needed.
• Develop and maintain a strong technical understanding of our products and services, as well as the competitive landscape.
• Establish productive, professional relationships with all retail employees within your assigned territory.
• Improve retail employees’ knowledge of all ZAGG products on an ongoing basis to support retail performance improvement at store level.
• Audit in‑store merchandising compliance where needed.
• Confirm marketing initiatives.
• Stock Management: Monitor product inventory levels to ensure products are well-stocked and readily available for customers.
• Schedule training with relevant store managers when required.
• Proactively source weekly retailer training opportunities at region, district and/or store levels to efficiently train all employees within your assigned territory.
• Completion and submission of store visit reports on a regular basis via a field management application.
• Work on own initiative to identify areas for potential process improvement.
• Proactively assess, clarify and validate customer needs on an ongoing basis.
• Proactively work with ZAGG team members and contact centre to assist with troubleshooting of any issues relating to products.
• Identify and define corrective actions and follow up to resolve any issues.
• Be an effective link between Sales and other departments to help drive business forward.
• Perform additional duties as and when required.

The Ideal Candidate Will Have

• 2+ years of relevant experience is essential.
• High energy and self‑starter attitude.
• Sales and target driven.
• Technically competent, ideally having worked in an accessory sales environment previously.
• Effective troubleshooting skills: Demonstrate strong root cause analysis skills to quickly identify problems and solutions.
• Well organised and detail‑oriented.
• Work well in a collaborative troubleshooting environment while also being able to work autonomously to arrive at the right solution for customers.
• Professional demeanour with excellent verbal and written communication skills and the ability to establish a professional, friendly and empathetic dialogue with customers.