Brand Ambassador / Trainer in Birmingham

ZAGG Inc is a global leader in accessories and technologies that empower mobile lifestyles. The Company has an award-winning product portfolio that includes screen protection, mobile keyboards, power management solutions and social tech sold under the ZAGG®, mophie®, and InvisibleShield® brands. ZAGG operates its international business from Shannon, Ireland with additional offices in the United States, China and Hong Kong. ZAGG products are available globally at leading retailers including Apple, Curry’s, 3Uk, Select, Best Buy, Verizon, AT&T and Amazon.

ZAGG is an equal opportunities employer.

Position Summary

This position will be responsible for supporting sales across the UK region. The Brand Ambassador/Trainer will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our partners. Their primary focus is supporting retail performance in their assigned territory to achieve sales targets via store visits, trainings, events and technical support when required. You will be responsible for improving sell-through programme of work to merchandising compliance and developing a continuous improvement programme of work to deliver improved retail performance for each store.

Key Responsibilities

• Provide onsite support to retail employees and distributor partners where needed
• Develop and maintain a strong technical understanding of our products and services, as well as the competitive landscape
• Establish productive, professional relationships with all retail employees within your assigned territory
• Improve retail employee’s knowledge of all ZAGG products on an ongoing basis to support retail performance improvement at store level
• Audit in-store merchandising compliance where needed
• Confirm marketing initiatives
• Stock management. Monitor product inventory levels to ensure products are well-stocked and readily available for customers
• Schedule training with relevant store managers when required
• Proactively source weekly retailer training opportunities at region, district and/or store levels to efficiently train all employees within your assigned territory
• Completion and submission of store visit reports on a regular basis via a field management application
• Work on own initiative to identify areas for potential process improvement
• Proactively assess, clarify and validate customer needs on an ongoing basis
• Proactively work with ZAGG team members and contact centre to assist with troubleshooting of any issues relating to products
• Identify and define corrective actions and follow up to resolve any issues
• Be an effective link between Sales and other departments to help drive business forward
• 75% travel required
• Perform additional duties as and when required

Please note that areas of responsibility may vary, change and/or develop dependent on the business requirements of ZAGG.

The Ideal Candidate Will Have

• 2+ years of relevant experience is essential
• Highly energetic and self-starter
• Sales and target driven
• Technically competent, ideally having worked in an accessory sales environment previously
• Effective troubleshooting skills: you demonstrate strong root cause analysis skills and can quickly identify problems and solutions
• Must be well organized and detail-oriented
• Work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers
• Professional demeanour with excellent verbal & written communication skills and the ability to establish a professional, friendly and empathetic dialogue with customers
• Clean driver’s license is essential