At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an exceptional customer experience.
- Company: Join Zadig&Voltaire, a luxury fashion brand with a vibrant culture.
- Benefits: Competitive salary, career development opportunities, and a creative work environment.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be a fashion leader, inspire your team, and make a real impact in retail.
- Qualifications: Strong leadership skills, passion for fashion, and excellent communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
The role of Store Manager is a crucial part of the store and retail function.
Connecting and engaging with the Zadig&Voltaire customers and teams, making the day to day activities a success, and leading the store & team performance towards success.
We are looking for someone who is self driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients.
You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.
As a Store Manager, you are in charge of maximising store targets, retail excellence, ensuring your team is motivated in providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.
You will build a store environment that nurtures creativity and employees development.
Expectations of the role
- Be a brand ambassador and embrace the brand Selling Ceremony
- Lead your team by example
- Drive sales: you train and coach your team in delivering exceptional and personalised customer experience
- Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
- You monitor the store targets & KPIs, individual sales KPIS of your team members
- Monitor and record the shop floor activity and send regular updates to the Area manager
- Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs
- You are constantly present on the shop floor and fully available to look after customers needs
- Be able to build customer loyalty, understand customer relationship management
- Be able to communicate efficiently and effectively
- Be knowledgeable of the collection and the brand iconic pieces
- Be a brand ambassador and embrace the brand Selling Ceremony
- Inspire the team and lead by example
- Support the development of the team and store KPIs
- Be proactive in developing your team skills and brand/product knowledge
- Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
- Be approachable and a great communicator who can ensure business runs smoothly
- Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners
- Be a good coach
- Empower your team and don’t micromanage or undermanage
- Express interest in team members’ success and personal well-being
- Be productive and results-oriented
- Be a good communicator and listen to your team
- Help your employees with career development
- Have a clear vision and strategy for the team
- Have key technical skills so you can help the team
- Operations
- Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
- Follow company policy and procedures
- Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
- Create rotas that meet local needs and ZV rules and the availability of your team
- Adjust your staffing levels and the rota to match the pattern of turnover throughout the week / month / year
- Anticipate and manage staff holidays to ensure good shop floor cover and respecting the business calendar
- Fully proficient with all operational aspects and procedures, and proactive to learn new processes
- Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
- Have an awareness of the loss prevention procedures in store and communicate these to the team
- Pay attention to the security of the team and customers, by respecting health & safety guidelines
- Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
- Report any discrepancies to your direct report and head office departments
- Develop the store and team members CRM database and activities to develop turnover
- Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
- Be exemplary in all stock management and control aspects and train your team on stock management
- Ensure all necessary tools and supplies are available
• Be commercial in everything you do !
- Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines
- Manage the VM guidelines implementation and train your team on all VM aspects & standards
- Know how to adapt the VM guides to the space and commercial/customer needs of your store
- Ensure the shop floor and the windows standards are impeccably maintained and always very commercial
- Know, use and communicate the VM tools and guidelines to the team.
- Human resources
- Anticipate and manage the recruitment for the store
- Train and develop the team with a development plan that emphasizes their skills
- Organise weekly training sessions and monitor performance and development – you are the leader of your team L&D and must embody personal development
- Identify the team members with growth potential and set up plans to develop their skills
- Coach and motivate your team by giving them skill targets to achieve
- Create a positive and inclusive work atmosphere, motivate and recognise achievements within the team
- Monitor the regular staff reviews and employee probations
- Required knowledge & skills
- Demonstrate strong leadership skills and passion for people development
- Be business driven and commercial in all aspects
- You must have excellent communication & organisation skills
- Understands how to deliver and coach luxurious customer experience
- Understand the business KPIs and how to develop them
- Show passion about People and the luxury retail and interest in fashion and retail market trends
- Leads by example in all occasions
• Details focused!
• Problem solver! Adapt to new situation, be proactive!
- Great people skills, excellent team work skills, be enthusiastic, dynamic!
- Excellent team work skills
- Positive and proactive attitude and knowledge of motivating a team
- Sense of the responsibilities and of the priorities of the store
- Be eager to learn, develop yourself and others.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr
Store Manager - Hampstead employer: Zadig&Voltaire
Zadig & Voltaire is an exceptional employer that offers a vibrant and creative work environment in the heart of Newcastle. With a strong focus on employee development, team collaboration, and a commitment to delivering a high-end customer experience, you will thrive in a culture that values individuality and luxury. Join us to be part of a brand that not only champions quality and style but also invests in your growth and success within the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Hampstead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zadig&Voltaire, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zadig&Voltaire!
We think you need these skills to ace Store Manager - Hampstead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zadig&Voltaire, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zadig&Voltaire and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zadig&Voltaire that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zadig&Voltaire
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
