Sr. Solution Architect

Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara's platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Our vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies and services that improve the way the world communicates, works, heals, travels, and plays.

All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries. We believe that good things happen to people and business in a culture of choice, where diverse and individual needs, wants, and wishes are respected and rewarded — where the possibilities are limitless.

As a member of the Europe Sales POD, the Sr. Solution Architect will ensure success in providing cutting-edge solutions by helping customers leverage cloud solutions for scalability, security, flexibility, and efficiency, as well as to accelerate adoption. This role incorporates diverse responsibilities including, but not limited to, pre-sales and post-sales engagements, solutions selling, and relationship management.

Your day to day:

• Engage with customers, partners, and MSPs to understand their business needs and technical requirements, and then translating them into scalable cloud solutions.
• Design, document, build, and present cloud architectures that align with industry best practices and customer objectives.
• Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations.
• Partner with engineering and product teams to develop innovative solutions that address customer pain points.
• Educate and evangelize Zadara services to Partners, MSPs, and End Users with the Sales Team at events, shows, training, and various other marketing functions.

Customer Relationship Ownership:

• Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory.
• Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.
• Gather customer feedback to influence product enhancements and service improvements.
• Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.

Customer Cloud Monitoring & Support:

• Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
• Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
• Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.

Cross-Team Collaboration:

• Act as a conduit and liaison between customers, support service, engineering, product management, and company management teams.
• Partner with Account teams, Business Development Managers, and Service teams to accelerate customer adoption and revenue goals.
• Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.
• Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns.
• Assist in onboarding and mentoring of members of the Solution Architecture team.
• Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.

What you bring:

• 5+ years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting.
• 5-10 years of related experience in the IT field, including roles in software development, system administration, or system engineering.
• Demonstrated ability to think strategically about business, product, and technical challenges.
• Proven experience in consultative technical sales or professional services with a proven track record of success.
• Proven experience in customer-facing positions.
• Demonstrate firm knowledge and experience of SAN / NAS technologies.
• Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
• Strong verbal and written communications skills are a must, as well as the ability to collaborate effectively across internal and external organizations and virtual teams.
• Advanced level experience with Data Center networks and network topologies.
• Advanced software architecture skills and experience building complex software systems designs.
• Advanced hands-on, technical experience working with VMware and/or AWS technologies.
• Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, Kubernetes services would be an advantage.
• Understanding of Backup and Disaster Recovery solutions and architectures.

Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.