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For Companies At a Glance
- Tasks: Manage wholesale orders, customer relations, and support sales teams in a fast-paced environment.
- Company: Join a growing fashion retailer in North West London with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus scheme, employee discounts, and professional development opportunities.
- Why this job: Be a key player in driving wholesale strategy while building strong customer relationships.
- Qualifications: Experience in wholesale roles, preferably in retail or fashion; proficiency in Microsoft Office is essential.
- Other info: Office-based role, 5 days a week; applicants must have the right to work in the UK.
The predicted salary is between 28000 - 42000 £ per year.
Two exciting opportunities have arisen for two experienced detail-oriented Wholesale Executives to be key players in ensuring seamless operations and exceptional service across our wholesale channels. As the primary point of contact for our wholesale customers, you will be responsible for overseeing the entire order process, fostering strong customer relationships, supporting sales teams, managing deliveries, and ensuring accurate invoicing. Your role will be crucial in driving our wholesale strategy, and you'll collaborate closely with various internal departments to deliver outstanding results.
The ideal candidates will be operating in similar wholesale roles, ideally within retail or fashion and be prepared to be based in the office 5 days per week in North West London. Only applicants with rights to work in the UK will be considered.
What's in it for you?
- Competitive salary of £35k
- Bonus scheme
- Employee discount
- Opportunity to join a growing retailer
- Development from experienced team
What will you be doing as a Wholesale Executive:
- Customer Onboarding: Guide new wholesale customers through a smooth onboarding process, ensuring all required documentation and compliance are met from the start.
- Order Management: Take full ownership of orders, from initial receipt to final delivery, ensuring every detail is handled efficiently and on time.
- Customer Relations: Be the trusted point of contact for wholesale customers, addressing inquiries, providing timely updates, resolving any issues, and nurturing strong, lasting relationships.
- Sales Support: Work closely with our sales team to meet customer needs, resolve discrepancies, and provide accurate updates on order statuses.
- Invoicing & Reconciliation: Manage the invoicing process, ensuring all orders are accurately processed and any discrepancies are swiftly addressed.
- Tracking & Delivery Coordination: Monitor shipments, coordinate delivery schedules with logistics, and proactively communicate updates to customers to ensure smooth deliveries.
- Problem Resolution: Tackle any issues head-on, from order delays to customer concerns, and provide timely, effective solutions.
- Cross-Department Collaboration: Foster strong communication with teams in sourcing, marketing, and operations to align on goals, customer needs, and operational efficiencies.
The successful Wholesale Executive will be:
- Comfortable with Microsoft Office (Excel, Word, PowerPoint).
- Experience with order management and reporting software like SAP, PowerBI, or NuOrder would be ideal, but not essential.
- Proactive & Solution-Focused: You don't wait for problems to arise - you anticipate and solve them before they become an issue.
- Adaptable & Resilient: You thrive in a fast-paced environment and are comfortable juggling multiple priorities, adjusting to shifting timelines, and staying cool under pressure.
- Customer-Centric: You have a keen eye for detail and are always focused on delivering the best possible experience for our customers.
Wholesale Executive employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Executive
✨Tip Number 1
Familiarise yourself with the fashion wholesale landscape. Research current trends, key players, and challenges in the industry to demonstrate your knowledge during interviews. This will show that you're not just interested in the role but also passionate about the sector.
✨Tip Number 2
Network with professionals in the fashion wholesale industry. Attend relevant events or join online forums to connect with others in similar roles. Building relationships can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with order management systems. Even if you haven't used SAP or PowerBI specifically, be ready to talk about any similar software you've worked with and how it helped streamline processes in your previous roles.
✨Tip Number 4
Showcase your problem-solving skills through examples. Think of specific instances where you successfully resolved customer issues or improved processes. This will highlight your proactive approach and adaptability, which are crucial for the Wholesale Executive role.
We think you need these skills to ace Wholesale Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale or fashion. Emphasise your skills in order management, customer relations, and any software you’ve used, like SAP or PowerBI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fashion industry and your understanding of wholesale operations. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles.
Highlight Key Skills: In your application, clearly outline your proficiency with Microsoft Office and any order management systems. Stress your proactive approach to problem-solving and your ability to thrive in fast-paced environments.
Showcase Your Customer-Centric Approach: Demonstrate your commitment to customer satisfaction by providing examples of how you've gone above and beyond to ensure a positive experience for clients in past positions.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Customer-Centric Approach
As a Wholesale Executive, your ability to build strong relationships with customers is key. Prepare examples of how you've successfully managed customer inquiries and resolved issues in previous roles. Highlight your commitment to providing exceptional service.
✨Demonstrate Your Order Management Skills
Be ready to discuss your experience with order management processes. Familiarise yourself with the tools mentioned in the job description, such as SAP or PowerBI, and be prepared to explain how you've used similar software to streamline operations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you tackled challenges, such as order delays or customer complaints, and outline the steps you took to resolve them effectively.
✨Emphasise Your Adaptability
The role requires juggling multiple priorities in a fast-paced environment. Share experiences that demonstrate your adaptability and resilience, especially in situations where you had to adjust to changing timelines or unexpected challenges.
