Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, handling queries with a smile and efficiency.
- Company: Join a dynamic team in a supportive environment focused on customer satisfaction.
- Benefits: Enjoy 24 days holiday, annual bonuses, free parking, and career progression.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Work Monday to Friday with an early finish on Fridays!
The predicted salary is between 21600 - 28800 £ per year.
This range is provided by Zachary Daniels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: Up to £28,800 + benefits
Benefits:
- 24 days + BH, increases with length of service
- Annual bonus - up to 5% of your annual salary
- Free Parking
- Career progression
- Ability to buy and sell holidays and carry over
- Healthcare
- Pension Scheme
Hours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm
Key Responsibilities:
- Be the primary point of contact for customers, ensuring all queries and concerns are handled promptly and courteously.
- Champion the customer across the business, providing a consistent, informed, and positive experience.
- Maintain a professional and courteous demeanour in all communications, written, telephone, and face-to-face.
- Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.
- Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.
- Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.
- Maintain and update file documentation accurately and timely.
- Organise annual PAT testing for technician electrical equipment.
Skills:
- Confident, polite, and approachable
- Calm under pressure with strong empathy and customer care
- Excellent verbal and written communication skills
- Highly organised and able to manage time effectively
- Strong attention to detail and ability to maintain accurate records
- Problem solver with a pragmatic, "can-do" attitude
- Capable of working independently and collaboratively
- Proficient in Microsoft Office and other IT systems
- Previous experience in customer service, ideally within the construction, housing, facilities or property sectors
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Location: Warrington, England, United Kingdom
Customer Services Coordinator in Warrington employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator in Warrington
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Coordinator, you'll need to be confident and approachable. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and organisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've handled customer queries or worked with teams to solve problems.
Show Off Your Skills: Don’t forget to showcase your skills in your application. If you’re proficient in Microsoft Office or have experience in the construction or property sectors, make sure to mention it!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Zachary Daniels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Coordinator inside out. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to demonstrate these skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something. Remember, it’s all about making a positive impression!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you’ve successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the company. Ask about team dynamics, career progression opportunities, or how they measure success in the customer service department. This shows you’re not just interested in the job, but also in growing with the company.
