At a Glance
- Tasks: Lead a dynamic team in a premium fashion boutique and drive sales performance.
- Company: Join a founder-led British retail brand known for unique shopping experiences.
- Benefits: Earn up to £31,000 plus commission, uniform allowance, and no late trading hours.
- Other info: Enjoy a supportive environment with opportunities for career advancement.
- Why this job: Be part of a collaborative culture where your ideas are valued and you can grow.
- Qualifications: Experience in retail supervision and a passion for exceptional customer service.
The predicted salary is between 31000 - 31000 £ per year.
We are seeking a motivated and hands-on Supervisor to support the leadership of a fashion boutique in a high-performing store for a well-established, founder-led premium British retail brand. Located in Richmond, this multi-brand boutique is known for its carefully selected collection of contemporary fashion and accessories. This is a fantastic opportunity to play a key role in delivering strong weekly performance while contributing to a brand built on offering unique shopping experiences and timeless styles.
The Role
As Supervisor, you will support the manager in driving performance on the shopfloor, leading by example and ensuring the team delivers outstanding service. You will help create a high-energy, sales-driven environment, maintaining operational standards while acting as a role model for customer experience and team engagement. This is a high-density environment requiring energy, resilience, and strong commercial awareness. You will take ownership of the shopfloor during key trading periods and support the wider leadership team in delivering store success.
Key Responsibilities
- Support the management team in motivating and developing a high-performing team
- Lead by example on the shopfloor, driving sales and delivering an exceptional customer experience
- Contribute to achieving key KPIs including UPT, ATV, and customer capture
- Maintain high standards of visual merchandising and overall store presentation
- Support day-to-day operations, including stock, replenishment, and general store tasks
- Take responsibility for the shopfloor during trading periods, ensuring smooth daily operations
- Provide guidance and support to team members, helping to build confidence and capability
About You
- Experience in a Supervisor or senior sales role within a premium or service-led retail environment
- A hands-on team player who enjoys being on the shopfloor
- Passionate about delivering exceptional customer experiences
- Commercially aware, with a basic understanding of retail KPIs
- Resilient and adaptable in a fast-paced, high-volume environment
- Strong attention to detail in product presentation and store standards
- Has previous experience or a strong interest in digital marketing
- Positive, proactive, and confident in supporting and guiding others
The Environment
- Founder-led business with strong values and clear direction
- Collaborative culture where ideas are encouraged and valued
- High trust with opportunities to take ownership
- Shopfloor-first approach focused on service, sales, and team engagement
- Inclusive, supportive, and professional team environment
What’s on Offer
- Up to £31,000 salary
- Fantastic commission scheme earning up to £500 per month
- £1,200 per year uniform allowance
- No late trading hours
- Opportunity to grow within a premium retail environment
- Work within a respected and established retail brand
If you are an ambitious Supervisor looking to grow within a fast-paced retail environment, we would love to hear from you.
Supervisor Apprenticeship in Surrey employer: Zachary Daniels
Join a well-established, founder-led premium British retail brand in Richmond, where you will thrive in a collaborative and inclusive culture that values your ideas and contributions. With a focus on exceptional customer experiences and team engagement, this role offers not only a competitive salary and commission scheme but also significant opportunities for personal and professional growth within a respected boutique environment. Experience the excitement of a high-energy shopfloor while being part of a supportive team dedicated to delivering timeless styles and unique shopping experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Apprenticeship in Surrey
✨Tip Number 1
Get to know the brand inside out! Research their values, products, and customer experience. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely understands and connects with what they stand for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and help you tailor your approach during interviews.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your hands-on experience and how you've driven sales or improved customer service in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their success right from the start.
We think you need these skills to ace Supervisor Apprenticeship in Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional experiences in a fashion-forward environment.
Tailor Your CV:Make sure your CV is tailored to the Supervisor role. Highlight your experience in retail, especially any leadership roles or achievements related to sales and customer service. We love seeing how you've made an impact in previous positions!
Be Specific About Your Skills:In your application, be specific about the skills that make you a great fit for this role. Mention your understanding of retail KPIs and how you've used them to drive performance. We appreciate candidates who can demonstrate their commercial awareness.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Zachary Daniels
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion boutique thoroughly. Understand their values, product range, and what sets them apart in the retail market. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully driven sales or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer complaint or guide a team member. Practise these scenarios beforehand so you can showcase your problem-solving skills and customer service expertise effectively.
✨Highlight Your Commercial Awareness
Familiarise yourself with key retail KPIs like UPT (Units Per Transaction) and ATV (Average Transaction Value). Be prepared to discuss how you can contribute to achieving these metrics in your role as a Supervisor. This shows that you understand the business side of retail and are ready to make an impact.
