Transport Account Manager in Suffolk

I am exclusively looking for a Transport Account Manager to help drive efficiency and service excellence across its transport and distribution network.

The Transport Account Manager will be responsible for managing third-party carrier relationships, ensuring SLA compliance, monitoring transport KPIs, and identifying opportunities for cost savings and service improvements. This role bridges operations and commercial performance, supporting both day-to-day delivery execution and longer-term strategic projects.

The role will involve travel to various locations across the UK.

• Serve as the main point of contact for third-party logistics providers.

• Ensure contractual obligations and service levels are consistently met.

• Support contract negotiations, onboarding, and performance reviews.

  Support in working with the MHE provider

• Track and report on delivery performance metrics (OTIF, damage rates, cost per mile/load).

• Investigate service failures and implement corrective actions.

• Prepare regular reports for internal stakeholders and senior leadership.

• Liaise closely with warehouse, replenishment, and store operations to resolve delivery issues.

• Assist with inbound and outbound logistics coordination.

• Review transport invoices and reconcile against agreed rates and fuel surcharges.

• Identify cost-reduction initiatives, including route optimisation and load consolidation.

• Contribute to logistics projects including TMS upgrades, automation, and sustainability initiatives.

• Recommend improvements in processes, reporting, or technology to drive efficiency.

• 3+ years in a transport/logistics coordination or account management role.

• Strong understanding of UK transport regulations, fleet operations and MHE.

• Experience working with third-party hauliers and carriers.

• Proficient in TMS platforms and Microsoft Excel / Google Sheets.

• Analytical, commercially minded, and confident in supplier negotiations.

• Retail, 3PL or FMCG logistics background.

• Experience with e-commerce and final-mile delivery networks