At a Glance
- Tasks: Lead a luxury fragrance counter, driving sales and delivering exceptional client experiences.
- Company: Join a prestigious international luxury fragrance house in Central London.
- Benefits: Up to £36,000 salary, competitive bonus, generous product allowance, and private medical cover.
- Other info: Exciting career development opportunities and access to exclusive fragrance launches.
- Why this job: Be part of a growing brand and make a real impact in the luxury market.
- Qualifications: Previous leadership experience in luxury retail and a passion for fragrance.
The predicted salary is between 36000 - 36000 £ per year.
Counter Manager | Luxury Fragrance | Central London
We are partnering with a prestigious, fast-growing international luxury fragrance house to appoint an experienced Counter Manager within one of Central London's most iconic department stores.
Renowned for its exceptional craftsmanship, distinctive fragrance collections and dedication to the art of perfumery, this is an exciting opportunity to join a brand that continues to strengthen its presence within the global luxury market.
We are looking for a passionate, commercially driven leader who thrives in a luxury environment, enjoys developing talent and understands how to create exceptional client experiences that translate into long-term relationships and strong commercial results.
The Role
As Counter Manager, you will take full ownership of the counter's performance, leading from the front to deliver outstanding commercial results while ensuring the highest standards of luxury service.
Key Responsibilities
- Drive sales performance, achieving and exceeding targets through a strong focus on conversion, productivity and commercial KPIs.
- Lead, inspire and develop a team of fragrance specialists, creating an engaging and high-performing environment.
- Deliver exceptional client experiences through personalised fragrance consultations, storytelling and expert product recommendations.
- Build and develop a loyal client base through effective clienteling, relationship management and repeat business.
- Work closely with department store management and key stakeholders to maximise commercial opportunities and brand visibility.
- Monitor performance, identify opportunities for growth and implement initiatives to drive sales and customer engagement.
- Operations & Brand Standards
- Oversee daily counter operations, ensuring a seamless and elevated client experience.
- Maintain excellent stock management, replenishment, tester availability and visual merchandising standards.
- Ensure the team demonstrates outstanding product knowledge and reflects the brand's luxury positioning.
- Support new fragrance launches, exclusive events and client engagement initiatives.
- Maintain exceptional operational standards within a fast-paced department store environment.
What We're Looking For
- Previous leadership experience within luxury fragrance, beauty or premium retail, ideally as a Counter Manager, Assistant Manager or Supervisor.
- A strong commercial mindset with a proven ability to achieve targets and drive team performance.
- Genuine passion for luxury fragrance, niche perfumery and experience-led selling.
- Excellent coaching and people development skills, with the ability to motivate and inspire a team.
- Strong clienteling experience and the confidence to engage with a discerning international clientele.
- A proactive, hands-on approach with excellent communication and organisational skills.
- What's On Offer
- Salary up to £36,000 per annum
- Competitive performance-related bonus
- Generous product allowance and staff discount.
- Enhanced wellbeing and personal development benefits, including additional leave.
- Private medical and dental cover.
- Access to exclusive fragrance launches and new collections.
- Career development opportunities within a growing international luxury fragrance house.
- Take the Next Step in Your Luxury Career
If you are a passionate fragrance professional with strong leadership skills and a flair for delivering exceptional client experiences, this could be your next exciting career move.
Apply today or contact Christos at Zachary Daniels for a confidential conversation.
Counter Manager in South Cave employer: Zachary Daniels
Zachary Daniels is an exceptional employer, offering a dynamic work environment in Greater London where innovation and creativity thrive. As the Head of Buying & Growth Strategy, you will enjoy a competitive salary, bonuses, and a hybrid working model that promotes work-life balance, alongside ample opportunities for professional growth and development within a rapidly expanding consumer business.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in South Cave
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zachary Daniels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zachary Daniels!
We think you need these skills to ace Counter Manager in South Cave
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zachary Daniels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zachary Daniels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zachary Daniels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zachary Daniels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
