At a Glance
- Tasks: Lead and shape retail strategy for North America, driving growth and operational excellence.
- Company: Fast-growing global retail group, recognised as a top UK brand.
- Benefits: Competitive salary, leadership role, and opportunity to influence a major brand.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of an exciting international expansion and make a real impact.
- Qualifications: Proven retail leader with multi-site experience and strong commercial acumen.
The predicted salary is between 100000 - 120000 £ per year.
Location: North America (Canada & USA based) | Travel to Europe required
Reporting to: Global Retail Director
The Business
Our client is a fast-growing global retail group, recognised as one of the largest and best-loved UK retail brands. With over 500 stores worldwide and an expanding footprint across North America, this is a business scaling at real pace - and this newly created role sits right at the heart of that growth story.
The Opportunity
As part of an ambitious international expansion, our client is seeking a dynamic, commercially astute retail leader to take on the role of Retail Director, North America. This is a pivotal leadership position carrying full P&L responsibility for the entire US and Canadian store portfolio, alongside development of the group's additional retail brands in the region. You will shape strategy, drive profitable growth, and ensure operational excellence across a large and geographically dispersed business, leading a team to deliver an outstanding customer experience while hitting ambitious commercial targets. This is a genuine opportunity to help cement a leading international brand's position in the North American market.
Key Responsibilities
- Strategic Leadership - develop and execute the North American business strategy, with full P&L ownership, delivering against ambitious sales, growth and profitability targets.
- Commercial Growth - drive top-line sales and market share through strategic merchandising, localised marketing, and a relentless focus on customer experience.
- Operational Excellence - lead all aspects of retail operations including store performance, inventory management, labour optimisation and loss prevention.
- Team Leadership & Development - lead, mentor and motivate a high-performing team of regional and store managers, building a culture of accountability and continuous improvement.
- Network Expansion - identify and evaluate new store opportunities, supporting the real estate pipeline and store launch process.
- Market Insight - act as the voice of the North American customer, feeding insight back to the global leadership team to inform product, brand and business strategy.
The Ideal Candidate
- A proven retail leader with extensive senior-level, multi-site experience and a track record of success in the North American market.
- A proven track record with expansion and growth of an international business in the North American market.
- Strong commercial acumen, with deep P&L management experience and a data-driven approach to decision-making.
- A hands-on operator who thrives on executional excellence and process improvement in a fast-paced, high-growth environment.
- An inspirational people leader, skilled at building and motivating large, geographically dispersed teams.
- Functional knowledge of AI and modern technology as an enabler of operational efficiency.
- Entrepreneurial and adaptable, with the ability to think strategically while staying close to the detail.
How to Apply
This search is being handled on a confidential and retained basis. For a confidential discussion, please contact Zachary Daniels.
Retail Director in Somerset employer: Zachary Daniels
Join a leading FMCG company in North Lanarkshire, where you will not only manage engineering activities but also play a pivotal role in driving safety and efficiency in a dynamic production environment. With a strong emphasis on career progression and a supportive work culture, this employer is dedicated to fostering employee growth and development, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Director in Somerset
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zachary Daniels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zachary Daniels!
We think you need these skills to ace Retail Director in Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zachary Daniels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zachary Daniels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zachary Daniels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zachary Daniels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
