At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and drive commercial success.
- Company: Exciting, customer-focused business in Manchester with growth opportunities.
- Benefits: Salary of £45,000 - £60,000 plus competitive bonus and ongoing training.
- Other info: Great career progression and a chance to make a real impact.
- Why this job: Shape memorable experiences while leading a passionate team in a dynamic environment.
- Qualifications: Experience in customer-facing leadership roles with a focus on operational excellence.
The predicted salary is between 45000 - 60000 £ per year.
Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Lead Experiences.
Inspire Teams.
Drive Commercial Success.
Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location.
This opportunity is ideal for a commercially minded leader with a passion for creating unforgettable guest experiences.
Whether your background is in hospitality, retail, leisure, visitor attractions, family entertainment, cinemas, gaming, or experiential venues, this role offers the chance to combine operational excellence with exceptional people leadership.
If you're driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you.
The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival to departure.
Leading from the front, you'll inspire your team to deliver outstanding service while driving revenue, operational excellence and exceptional guest satisfaction.
You'll balance commercial performance with creativity, ensuring every visit encourages customers to return.
Key Responsibilities Lead, motivate and develop a high-performing team focused on delivering exceptional guest experiences.
Drive revenue, profitability and KPI performance through strong commercial leadership.
Create a customer-first culture where service excellence and memorable experiences are at the heart of everything you do.
Plan, coordinate and deliver engaging entertainment, events or experiential activities that enhance the customer journey.
Analyse performance data, customer feedback and operational metrics to identify opportunities for improvement.
Ensure the highest standards of presentation, safety, compliance and operational execution.
Recruit, coach and develop talent, creating an engaged and motivated team culture.
Work collaboratively across departments to deliver outstanding customer experiences and commercial success.
Stay informed on local market trends, competitors and emerging customer experience innovations.
About You You'll already be working as an Entertainment Manager, Experience Manager, Guest Experience Manager, Operations Manager, Venue Manager, Hospitality Manager, Leisure Manager or similar leadership role within a fast-paced customer-facing environment.
You'll bring: A proven track record of leading successful customer-focused operations.
Strong commercial awareness with experience delivering revenue growth and achieving KPIs.
A passion for creating exceptional guest experiences that build loyalty and repeat visits.
Outstanding leadership, coaching and people development skills.
Confidence using operational and commercial data to improve performance.
Energy, resilience and a hands-on leadership style with a genuine passion for customer engagement.
What's On Offer? xgikmsk
Salary of £45,000 - £60,000 Competitive bonus scheme Excellent career progression within a growing, customer-focused business Ongoing training and professional development The opportunity to shape memorable experiences while leading a talented and passionate team If you're an ambitious Entertainment & Experience Manager who thrives on delivering unforgettable customer experiences, leading exceptional teams and driving commercial success, we'd love to hear from you.
Apply today to take the next step in your career.
Entertainment & Experience Manager in Salford employer: Zachary Daniels
Join a leading FMCG company in North Lanarkshire, where you will not only manage engineering activities but also play a pivotal role in driving safety and efficiency in a dynamic production environment. With a strong emphasis on career progression and a supportive work culture, this employer is dedicated to fostering employee growth and development, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Entertainment & Experience Manager in Salford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Zachary Daniels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Zachary Daniels
Don't be shy about reaching out to Zachary Daniels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Entertainment & Experience Manager in Salford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Zachary Daniels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Zachary Daniels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
