Store Manager | Gloucestershire | £50,000-£60,000 | Bonus & Benefits
We're working with an established premium retail business to find an experienced retail leader who is passionate about delivering exceptional customer experiences, building meaningful client relationships and creating a truly personalised shopping environment.
This is an opportunity for a service-led retail professional who understands the importance of luxury standards, client engagement and team development, combining a strong commercial mindset with a genuine passion for delivering an outstanding customer journey.
The Role
- Exceptional Customer Experience: Champion a personalised, service-led approach, ensuring every customer receives a memorable and seamless experience.
- Client Relationships: Build long-term customer loyalty through meaningful relationships, elevated service and a strong understanding of individual client needs.
- Team Leadership: Lead, inspire and develop a team to deliver consistently high standards of service, product knowledge and brand representation.
- Commercial Performance: Drive sales, conversion and customer retention through a relationship-led approach, identifying opportunities to grow the business without compromising the customer experience.
- Brand & Presentation: Maintain exceptional standards across the retail environment, ensuring the store reflects the brand's identity, values and positioning.
- Team Development: Coach and mentor the team, developing confidence in client engagement, styling, product expertise and personalised service.
- Operational Excellence: Oversee the day-to-day running of the business, balancing commercial priorities with attention to detail and a premium customer experience.
- Clienteling & Engagement: Develop strategies to strengthen client relationships, encourage repeat business and build a loyal customer base.
About You
- You have experience within premium, luxury or service-led retail, where customer experience and relationship building are central to success.
- You are passionate about delivering personalised service and creating an environment where customers feel valued.
- You have a strong understanding of clienteling, customer retention and relationship-led selling.
- You are an inspiring leader who enjoys coaching teams and developing a service-focused culture.
- You combine commercial awareness with a considered, customer-first approach.
- You have high standards, excellent attention to detail and a natural appreciation for brand presentation.
- You are confident engaging with discerning customers and building lasting relationships.
- You thrive in an environment where quality of service, product knowledge and attention to detail matter as much as commercial results.
What's on Offer?
- Salary: £50,000-£65,000
- Performance-related bonus
- Pension
- The opportunity to lead within a premium, customer-focused retail environment
- A role where service, client relationships and team development are at the heart of the business
If you're a passionate retail leader who believes exceptional service is what truly sets a brand apart, we'd love to hear from you.
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Store Manager in Painswick employer: Zachary Daniels
Zachary Daniels is an exceptional employer, offering a dynamic work environment in Greater London where innovation and creativity thrive. As the Head of Buying & Growth Strategy, you will enjoy a competitive salary, bonuses, and a hybrid working model that promotes work-life balance, alongside ample opportunities for professional growth and development within a rapidly expanding consumer business.
