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- Tasks: Manage customer enquiries and ensure top-notch service in a fast-paced e-commerce environment.
- Company: Exciting fashion brand with a focus on customer experience and growth.
- Benefits: Hybrid working, 20 days holiday plus birthday off, and volunteer days.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a growing business.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 30000 £ per year.
We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews.
Key Responsibilities:
- Managing all customer email enquiries in a professional and timely manner
- Handling refunds, returns and exchanges efficiently
- Resolving customer complaints with empathy and a solution-focused approach
- Responding to delivery and order tracking enquiries
- Supporting customers throughout their full online purchasing journey
- Maintaining and improving customer satisfaction and Trustpilot ratings
- Liaising with internal teams and couriers to resolve customer issues quickly
- Updating customer records accurately across internal systems
- Identifying recurring customer issues and suggesting process improvements
- Ensuring all SLAs and response time targets are consistently achieved
- Providing a personalised and positive customer experience with every interaction
- Supporting during peak trading periods and product launches
Skills Required:
- Previous experience within a customer service role
- Experience working within an e-commerce environment would be advantageous
- Confident handling high volumes of customer enquiries
- Excellent written communication skills and attention to detail
- Experience using Shopify
- Experience using Gorgias is highly desirable, although not essential
- Strong problem-solving skills and the ability to remain calm under pressure
- A proactive and positive attitude with a genuine passion for customer experience
Benefits:
- Hybrid working - 3 days working from home
- 20 days holiday + birthday off + bank holidays
- NEST pension scheme
- Volunteer days
- Opportunity to join a growing brand with ambitious expansion plans
- Supportive and collaborative team environment
This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business.
Customer Care Advisor in Manchester employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Care Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations, like resolving complaints or managing high volumes of enquiries. This will help you shine when it comes to demonstrating your problem-solving skills.
✨Tip Number 3
Show off your passion for customer experience! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your proactive attitude and genuine interest in delivering top-notch service.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the brand right from the start.
We think you need these skills to ace Customer Care Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your relevant experience in customer service and e-commerce, and show us how you can contribute to our mission of delivering top-notch customer experiences.
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your personality, as we value authenticity and a positive attitude!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions to challenges.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll get a feel for our brand while you’re at it. Plus, it’s super easy!
How to prepare for a job interview at Zachary Daniels
✨Know the Brand Inside Out
Before your interview, take some time to research the fashion brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your experience in handling customer enquiries, resolving complaints, and maintaining high satisfaction levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you successfully resolved customer issues or improved processes. Be ready to discuss how you remain calm under pressure and what strategies you use to find solutions quickly, especially during peak trading periods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Shopify and Gorgias), and how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.