At a Glance
- Tasks: Lead a team in workforce planning and labour modelling to enhance operational performance.
- Company: Join a leading retail business at the forefront of workforce management evolution.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Other info: Opportunity for career growth and influence strategic decisions.
- Why this job: Shape the future of workforce planning while driving meaningful improvements.
- Qualifications: Experience in workforce management and proven leadership skills required.
The predicted salary is between 70000 - 85000 £ per year.
Salary: £70,000 - £85,000 + Excellent Benefits
Hybrid Working
Are you an experienced Workforce Management Manager passionate about workforce planning, labour modelling and using data to improve operational performance? We're recruiting a Workforce Management Manager to join a leading retail business at an exciting stage of its workforce management evolution.
This opportunity offers the chance to lead a specialist team responsible for labour modelling and forecasting, ensuring workforce planning is accurate, commercially effective and supports exceptional customer and colleague outcomes.
The Opportunity
As a Workforce Management Manager, you'll take ownership of labour modelling and forecasting capability, driving continuous improvement and helping to shape the future of workforce planning across a complex retail operation. Working closely with senior stakeholders across Operations, Finance, Technology and Data, you will ensure labour planning supports business priorities while identifying opportunities to improve productivity, efficiency and operational performance.
Key Responsibilities
- Lead and develop a team of Workforce Management specialists and analysts.
- Own the ongoing performance, governance and optimisation of labour models and forecasting.
- Deliver meaningful insight and recommendations to support operational and commercial decision-making.
- Build strong relationships with stakeholders across multiple business functions.
- Drive continuous improvement across workforce planning, forecasting and labour optimisation.
- Support the implementation of new technologies, automation and innovative workforce management solutions.
- Ensure workforce planning outputs remain accurate, commercially aligned and fit for purpose.
About You
You'll bring:
- Experience as a Workforce Management Manager or similar within Workforce Management, Labour Planning or Forecasting in a large-scale retail environment.
- Proven leadership experience, managing analytical or specialist teams.
- Strong commercial awareness and the ability to translate complex data into practical business decisions.
- Excellent stakeholder management and influencing skills.
- Experience delivering transformation, continuous improvement or technology-led change.
- A collaborative approach with a passion for improving operational performance.
- Experience with workforce management platforms such as Logile, Blue Yonder, UKG (Kronos), Quinyx or similar workforce planning solutions would be advantageous, but isn't essential.
What's on Offer?
This is an opportunity for a Workforce Management Manager to play a key role in shaping workforce planning within a complex retail business, leading a high-performing team while influencing strategic decisions and delivering meaningful operational improvements. Salary: £70,000 - £85,000 + excellent benefits.
If you're looking for your next challenge as a Workforce Management Manager and would like to find out more, we'd love to hear from you. Apply today or get in touch for a confidential conversation.
Workforce Management Manager in London employer: Zachary Daniels
Join a leading FMCG company in North Lanarkshire, where you will not only manage engineering activities but also play a pivotal role in driving safety and efficiency in a dynamic production environment. With a strong emphasis on career progression and a supportive work culture, this employer is dedicated to fostering employee growth and development, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Management Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zachary Daniels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zachary Daniels!
We think you need these skills to ace Workforce Management Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zachary Daniels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zachary Daniels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zachary Daniels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zachary Daniels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
