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For Companies At a Glance
- Tasks: Lead innovative retail and customer insight strategies using AI and advanced analytics.
- Company: Join a major consumer brand at the forefront of retail transformation.
- Benefits: Highly competitive salary, flexible working, and significant career growth opportunities.
- Why this job: Shape the future of customer insights and make impactful decisions.
- Qualifications: Proven experience in insights or analytics within consumer or retail sectors.
- Other info: Be part of a dynamic team driving change and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Chester | Highly Competitive Salary + Flexibility
We are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worldâs biggest brands understand, serve, and grow their customers. As a result, entirely new leadership roles are emerging - and this is one of the most exciting weâve seen.
Zachary Daniels is proud to be partnering with a major consumer brand to appoint a Head of Retail & Customer Insights - a truly influential role created to sit at the intersection of people, insight, technology, and commercial strategy.
This is a role for a real gem: someone who can think laterally, lead with humanity, and use data, AI, and insight to shape the future of a household name.
The Opportunity:
As Head of Retail & Customer Insights, you will be at the forefront of change, redefining how customer and retail insight is generated, scaled, and used across the organisation. Youâll have access to exceptionally rich data: including Kantar, Nielsen, loyalty scheme data, and advanced internal analytics! Youâll turn this into foresight not just hindsight! This is about asking better questions, uncovering deeper truths, and helping leaders make smarter, faster, braver decisions.
What Youâll Shape:
- A future-focused customer and retail insight vision for a major consumer brand
- How AI, machine learning, and advanced analytics are embedded into everyday decisionâmaking
- A deep, human understanding of customer behaviour, needs, and emerging trends
- How insight influences pricing, promotions, marketing, loyalty, digital, and retail experience
- The evolution from reporting to prediction, scenario planning, and commercial foresight
- A highâperforming, modern insight and analytics team equipped for the next decade
What Youâll Do:
- Lead the endâtoâend customer and retail insight strategy
- Combine external data sources (Kantar, Nielsen, market intelligence) with internal and loyalty data
- Drive advanced analytics including segmentation, CLV, churn, and propensity modelling
- Leverage AI and machine learning to scale insight and unlock new possibilities
- Translate complex data into clear, compelling narratives that inspire action
- Partner closely with senior leaders as a trusted, strategic advisor
- Challenge thinking, influence direction, and help shape longâterm growth
Who This Is For?
This role is designed for someone who:
- Is an established insight or analytics leader within consumer, retail, or ecommerce
- Thrives at the intersection of technology, data, people, and storytelling
- Is energised by change and excited by what AI and analytics now make possible
- Thinks commercially but leads with curiosity and empathy
- Wants to be remembered for building something that didnât exist before
Why This Role Is Different?
- This is not a replacement role - itâs a statement of intent
- Youâll be shaping a new generation of insight capability, not inheriting an old one
- Youâll operate at the heart of strategic decisionâmaking, with real influence
- Backed by a major brand willing to invest in data, technology, and people
- Highly competitive salary, flexibility, and longâterm career impact
If this sounds like you, please make sure you apply today!
Head of Retail & Customer Insight in London employer: Zachary Daniels
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Retail & Customer Insight in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and analytics space. Attend industry events, join relevant online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
â¨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with data, AI, and customer insights. When you get the chance to chat with potential employers, share these examples to demonstrate how you can add value to their team.
â¨Tip Number 3
Prepare for interviews by researching the companyâs current strategies and challenges. Think about how your expertise in advanced analytics and customer behaviour can help them navigate their future. Tailor your responses to show youâre the perfect fit for their vision!
â¨Tip Number 4
Donât forget to apply through our website! Weâve got loads of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Letâs shape the future of retail together!
We think you need these skills to ace Head of Retail & Customer Insight in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the intersection of data, technology, and customer insight. Share why this position speaks to you and how you can contribute to shaping the future.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your experience in retail, analytics, and leadership. Weâre looking for someone who can think laterally and lead with humanity, so donât forget to showcase those skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain how your background aligns with our needs and how you plan to leverage AI and advanced analytics in this role. Keep it engaging and personal â we want to get to know you!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at Zachary Daniels
â¨Know Your Data
As the Head of Retail & Customer Insight, you'll be working with a wealth of data. Make sure you brush up on your knowledge of Kantar, Nielsen, and other analytics tools. Be ready to discuss how you've used data in past roles to drive insights and decisions.
â¨Showcase Your Leadership Style
This role requires someone who leads with humanity and curiosity. Prepare examples that highlight your leadership style, especially how you've influenced teams and decision-making processes in previous positions. Authenticity goes a long way!
â¨Prepare for Scenario Questions
Expect questions that challenge your thinking about future trends and customer behaviour. Think about how you would approach scenario planning and what insights you would draw from data to inform strategic decisions. Practice articulating these thoughts clearly.
â¨Connect Technology with Insight
AI and machine learning are key components of this role. Be prepared to discuss how you've leveraged technology in your previous work to enhance customer insights. Show your enthusiasm for innovation and how it can shape retail strategies.
